Job Type
Full-time
Description
Role Purpose:The Director of Operations provides enterprise-level operational leadership for Sal's Pizza, ensuring consistent execution, financial discipline, and scalable systems across all company-owned locations. This role sets operational strategy, standards, and priorities while holding General Managers accountable for results.
Requirements
Key Responsibilities:
1. Operational Strategy & Performance Oversight
- Own overall operational performance across all Sal's Pizza locations.
- Establish annual and quarterly operational priorities tied to revenue growth, margin improvement, and guest experience.
- Review consolidated KPIs (sales, labor, food cost, turnover, guest satisfaction) and identify systemic risks or opportunities.
- Hold General Manager(s) accountable for results- not execution of daily tasks.
2. Financial & P&L Discipline (In Partnership with Finance)
- Partner with Finance on labor modeling, food cost controls, and operational forecasting.
- Review labor strategy, staffing models, and productivity targets.
- Approve corrective action strategies for underperforming locations.
- Ensure operational decisions align with financial objectives and growth plans.
3. Leadership & Organizational Effectiveness
- Directly manage and develop General Manager(s).
- Set clear expectations, goals, and performance standards for field leadership.
- Lead succession planning for operational leadership roles.
- Serve as a senior decision-maker on performance management, promotions, and terminations within Operations.
4. Systems, Standards & Scalability
- Own operational standards, SOPs, and execution frameworks.
- Ensure consistency across locations without micromanaging store-level execution.
- Evaluate operational tools, technology, and workflows that improve efficiency and scalability.
- Lead rollouts of new initiatives, menus, systems, or process changes.
5. Cross-Functional Leadership
- Act as the primary Operations liaison to HR, Finance, Marketing, and Training.
- Partner with HR on workforce planning, leadership development, and culture initiatives.
- Support franchise strategy alignment (without day-to-day franchise management).
Competetive Salary + Performance Bonus
Full Benefits and PTO
Salary Description
$130,000-$150,000 + bonus
