Opensity Solutions is seeking a seasoned Director of Operations to lead service delivery for an enterprise client. This is a critical leadership role for someone who thrives in fast-paced, high-touch environments and can immediately establish trust and credibility with senior stakeholders.
You'll oversee a multi-site team of 15+ professionals delivering white-glove services across Reception & Concierge and Office Services. This role combines operational leadership, financial ownership, and strategic client partnership.
What You'll Do- Act as the senior leader and primary client contact for a large enterprise account
- Lead and develop a distributed team
- Deliver best-in-class workplace and concierge services
- Own financial performance, including P&L, budgets, and forecasting
- Drive KPIs, SLAs, and continuous improvement initiatives
- Present insights and strategic recommendations to client leadership
- Identify opportunities to enhance service delivery and grow the account
What We're Looking For- 5+ years leading workplace services, outsourcing, or office operations
- Proven experience managing enterprise, high-touch client environments
- Strong people leadership across both managers and frontline teams
- Financial expertise with P&L ownership
- Experience with conference/event systems and ticketing platforms
- Exceptional communication and executive presence
- Ability to step in quickly and make an immediate impact
Why Join Opensity Solutions?- Lead a high-visibility, enterprise-level account
- Drive meaningful client impact and innovation
- Work with a collaborative, growth-focused leadership team
- Competitive compensation and benefits
