Hotel Name: M Social Sunnyvale
Location: Onsite - Sunnyvale, CA
Salary Range: $155,000 - $165,000

About the Role

As our Director of Operations, you will oversee the day-to-day operations of the hotel, ensuring exceptional guest experiences, operational excellence, and strong financial performance. This role provides strategic leadership to key operating departments, with a particular emphasis on Rooms Operations, including Front Office and Housekeeping, while partnering closely with Food & Beverage and Engineering to deliver an exceptional overall guest experience.

This role is ideal for a hospitality leader who combines strategic thinking with hands-on leadership and thrives in a fast-paced, lifestyle hotel environment.
Your Impact - Executive Leadership

You will shape the culture, performance, and operational excellence of the hotel. Through strong leadership and collaboration, you will drive guest satisfaction, develop talent, optimize financial performance, and deliver memorable experiences that embody the M Social brand.

Your leadership will bring our values to life by fostering innovation, accountability, and a culture of excellence.
What You'll Be Doing
Leadership & Ownership

• Lead and oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, and other operational departments
• Foster a culture of accountability, collaboration, and service excellence
• Drive operational consistency and execution aligned with brand standards
• Build and sustain a high-performing and engaged leadership team

Operations & Execution

• Ensure exceptional guest experiences and operational efficiency throughout the property
• Monitor service delivery and implement continuous improvement initiatives
• Maintain quality assurance standards and operational compliance
• Lead departmental leaders in achieving service and performance goals
• Support hotel opening activities, operational readiness, and team integration

Guest Experience

• Champion a guest-centric culture rooted in passion for hospitality
• Resolve guest concerns and identify opportunities to elevate service
• Monitor guest feedback and implement action plans to improve satisfaction scores
• Create memorable and personalized experiences for guests

Team Collaboration

• Partner closely with Sales & Marketing, Finance, Human Resources, Engineering, and Revenue Management teams
• Promote open communication and cross-functional collaboration
• Support a culture built on respect, accountability, and operational excellence

People Leadership

• Recruit, coach, and develop department leaders and employees
• Provide feedback, recognition, and growth opportunities
• Develop succession plans and strengthen leadership bench strength
• Foster a culture of engagement and continuous learning

Financial & Business Performance

• Manage departmental budgets, forecasting, labor productivity, and expense controls
• Drive revenue optimization and profitability
• Analyze financial and operational performance metrics
• Identify opportunities to improve efficiency and enhance the guest experience
• Partner with the General Manager to achieve strategic business goals

Compliance & Standards

• Ensure compliance with company policies, safety standards, and regulatory requirements
• Maintain operational excellence and quality assurance standards
• Uphold a culture of accountability and continuous improvement

Requirements

• Passion for hospitality and delivering exceptional guest experiences
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced and dynamic environment
• Solutions-oriented mindset with strong attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Leadership Requirements

• Proven leadership experience in hotel operations or a related hospitality environment
• Demonstrated ability to drive operational performance, accountability, and team engagement
• Strong decision-making and problem-solving capabilities
• Experience managing departmental budgets, forecasting, labor productivity, and revenue goals
• Strong background in Rooms Operations, including Front Office and Housekeeping leadership
• Ability to lead through change, innovation, and operational growth

Technical / Role-Specific Requirements

• Strong knowledge of Front Office, Housekeeping, and Food & Beverage operations
• Experience managing multiple departments in a full-service hotel environment
• Demonstrated experience leading Rooms Operations with a strong understanding of guest service standards, occupancy management, housekeeping productivity, and quality assurance
• Strong financial acumen with experience in budgeting, forecasting, and labor management
• Ability to analyze operational metrics and implement strategies to improve guest satisfaction and profitability
• Experience with hotel property management systems and hospitality technology platforms
• Knowledge of quality assurance standards and hotel operations best practices

Education

• High school diploma or equivalent required
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• Equivalent combination of education and relevant experience will be considered

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.