Position OverviewThe Director of Operations provides strategic leadership and oversight of the organization's day-to-day operational functions. This role ensures facilities, fleet, vendors, office operations, records, and organizational systems are effectively managed to support agency goals and a safe, efficient work environment. The Director partners with senior leadership to improve processes, manage resources, mitigate operational risk, and support organizational growth.
Key Responsibilities- Provide leadership and oversight of agency-wide operations and continuous improvement initiatives
- Develop and implement operational policies, procedures, and systems that promote efficiency and accountability
- Manage operational budgets, expenditures, and opportunities for cost savings
- Oversee facilities, leases, maintenance, relocations, vendors, and property management relationships
- Manage fleet, insurance, vehicle maintenance, equipment, and organizational assets
- Oversee records management, contracts, document retention, and operational risk management
- Support regulatory, contractual, insurance, and safety requirements
- Lead business continuity and emergency preparedness efforts
- Oversee office administration, supplies, equipment, and operational needs across agency locations
- Partner with leadership and internal teams to identify needs, resolve operational challenges, and improve organizational effectiveness
Qualifications- Bachelor's degree preferred or equivalent combination of education and experience
- Three or more years of progressive experience in operations, facilities, administration, business management, or a related field
- Nonprofit experience preferred
- Strong organizational, project management, analytical, communication, and problem-solving skills
- Ability to manage multiple priorities and maintain confidentiality
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
- Strong relationship-building skills and professional judgment
- Valid Arizona driver's license and reliable transportation required
- Ability to travel between organization locations as needed
Work Environment:- Active, on-the-go role with a mix of office and field-based responsibilities
- Regular interaction with staff, vendors, and property contacts
- A team culture that values reliability, respect, and supporting one another's success
