JobSummary - The Opportunity
Our network of locations is where JM Test Systems deliversfor customers every day, in our labs, on our rental floors, and in the field.As we grow, both organically and through acquisitions, we're looking for aDirector of Operations to bring our locations together into one consistent,scalable operation.
In this role, you will restructure and standardize how ourgrowing locations operate, integrate newly acquired businesses, and build thefoundation that lets us scale, all while driving profitability, revenue growth,turnaround times, safety, and customer satisfaction. You'll partner with ourChief Revenue Officer, Director of Marketing, and division managers to growmarket share, sharpen pricing and service offerings, and bring in the processesand technology that help our teams work smarter.
You'll thrive here if you're a strategic, data-driven leaderwho develops strong teams, stays close to customers, and has built consistencyand scale across a growing, multi-location business.
KeyResponsibilities & Outcomes
• Standardizefor scale. Restructure operations across our locations to create consistentprocesses, structures, and standards that support continued growth.
• Integrateacquisitions. Lead the operational integration of newly acquiredbusinesses, bringing their people, processes, and systems into the JM TestSystems way of working.
• Drivefinancial performance. Deliver EBITDA and revenue to plan across alllocations through smart pricing, expanded service offerings, sales strategies,and cost control.
• Growmarket share. Work with the CRO and Director of Marketing on digitalstrategy, new market segments, product category management, strategicpartnerships, and brand visibility.
• Delightcustomers. Improve customer satisfaction and loyalty through regularsurveys, feedback, faster turnaround, and prompt issue resolution.
• Makeoperations more efficient. Streamline processes, automate tasks, implementtechnology, and optimize resources to improve order fulfillment and calibrationand repair turnaround times.
• Lead asafety-first culture. Ensure every location meets safety programs, audits,and inspections, and stays compliant with industry regulations and companypolicies.
• Buildhigh-performing teams. Set clear goals, coach and develop leaders,recognize performance, and improve engagement and retention across the network.
WhatYou Bring
• Required:MBA or a similar advanced degree in business or a related field.
• Required:Proven experience leading operations across multiple locations, withaccountability for P&L, EBITDA, and revenue results.
• Required:Track record of standardizing and scaling a growing multi-locationbusiness, including integrating acquisitions.
• Required:Strong business and financial insight, with the ability to use data andmarket trends to guide pricing, service offerings, and strategy.
• Required:Track record of improving efficiency, turnaround times, and customersatisfaction through process and technology, and of developing talent andbuilding engaged teams.
• Required:Excellent communication and relationship-building skills with customers,leaders, and teams at every level.
• Preferred:Experience in rental, calibration, testing, or industrial services.
Benefits
• Medical, dental, and vision insurance
• HSA with employer contribution
• Paid time off and company holidays
• 401(k) retirement plan with company matching
• Company-paid life insurance
• Supplemental insurance policies
• Training and development opportunities
• Opportunities for continued growth within JMTest Systems
Please visit our careers page to see more job opportunities.
