Director of Operations Community Development District (CDD) Services
Company: Inframark - CMS
Reports to: VP, Operations
Industry Context: Community Development District (CDD) management under Florida Chapter 190 - special districts responsible for financing, constructing, operating, and maintaining community-wide infrastructure
About the RoleInframark is the largest CDD management firm in Florida, serving Community Development Districts under Chapter 190 - special districts governed by elected Boards of Supervisors that finance, construct, operate, and maintain community-wide infrastructure such as roads, stormwater systems, and amenities. The Director of Operations will lead the full CDD services organization, overseeing six functional department heads (District Services, Maintenance, Field Services, Administration, Amenities, and Business Development) to ensure consistent, compliant, high-quality service delivery across the district portfolio. This is a hands-on operating leadership role: building cross-functional alignment among department heads, owning portfolio-wide performance, and serving as the VP's operating partner on growth and service quality.
Key Responsibilities- Lead and align six department heads - District Services, Maintenance, Field Services, Administration, Amenities, and Business Development - into a single, coordinated operating team
- Own end-to-end service delivery across the CDD portfolio: district governance support, field/maintenance execution, amenity operations, and administrative/records compliance
- Ensure compliance with Florida Chapter 190 governance requirements across all managed districts (Board meetings, records custodianship, public records requests, election cycles)
- Partner with the Director of Business Development on new district wins, RFP responses, and onboarding of newly formed or newly awarded districts
- Set portfolio-wide performance standards and KPIs for maintenance, field services, and amenity operations; hold department heads accountable to them
- Own budget and fiscal performance across the CDD services organization in partnership with the Director of Administration, Management and Finance
- Resolve cross-departmental bottlenecks (e.g., maintenance vs. field services handoffs, amenities vs. administration coordination)
- Serve as an escalation point for Boards of Supervisors on service issues that span multiple departments
- Report portfolio performance, compliance risk, staffing needs, and growth pipeline to the VP
Required Qualifications- 8-12+ years in CDD/special district management or closely related municipal infrastructure/community operations but not required
- 3-5+ years leading multiple functional leaders or department heads (not just individual district/property managers) in a multi-disciplinary operations structure
- Deep familiarity with Florida Chapter 190 CDD governance - Board of Supervisors relations, public meetings, records/compliance administration
- Experience owning P&L or budget performance across a multi-department or multi-site organization
- Demonstrated ability to manage through department heads rather than direct field execution - a true second-layer operating leader
- Comfortable as a senior escalation point in front of elected boards and clients
Preferred / Differentiators- Prior experience specifically managing a CDD services organization with separated functional departments (vs. a generalist property/community manager background)
- Experience supporting or partnering with Business Development on new district capture and onboarding
- Experience integrating acquired or newly awarded district portfolios into standardized operating processes
- Track record building shared standards/KPIs across previously siloed departments (maintenance, field services, amenities, admin)
Candidate Profile SummaryBest-fit archetype: An operating executive currently running a multi-department CDD, special district, or large master-planned community platform - someone who leads through department heads rather than managing individual districts directly. This person should be equally comfortable setting portfolio-wide KPIs, resolving cross-functional friction between maintenance/field/amenities/admin, and standing in front of a Board of Supervisors as the senior operating voice for Inframark.
Where to look:
- Competing FL CDD/district management firms with a similar functional structure (e.g., Rizzetta & Company, GMS-Governmental Management Services, Wrathell Hunt & Associates)
- COO/VP Operations-level leaders at large master-planned community developers with in-house CDD or amenity operations
- Facilities and operations within larger companies
To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.
