IHG

Director of Operations

IHG • $80K — $95K *
Salt Lake City, UT 84118In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years of management experience in hospitality
  • Bachelor's degree preferred
  • Strong interpersonal skills for dealing with difficult situations
  • Familiarity with Opera and Microsoft Office Suite
  • Genuine passion for guest service
  • Proven organizational and problem-solving abilities
  • Flexible availability including evenings, weekends, and holidays

Responsibilities

  • Assist in directing hotel operations and maintaining high guest service standards
  • Help manage financial aspects of hotel operations and stay within budget
  • Identify needs and support maintenance of hotel facilities
  • Develop guest satisfaction programs for front desk and housekeeping
  • Review team schedules and lead various hotel departments
  • Train and develop high-performing hotel department managers
  • Collaborate with F&B and Events teams to meet guest needs

Benefits

  • Opportunity for career growth in a dynamic hospitality environment
  • Supportive and engaging company culture
  • Training and development programs for employees
  • Involvement in innovative guest service initiatives
  • Flexible work environment with varied shifts
Full Job Description
What You'll Do

The Assistant General Manager is responsible for creating ridiculously personal experiences for all hotel guests (that's kinda our thing!). In collaboration with the Front Office Manager and Director of Housekeeping, you'll provide support for the staff by making sure all brand standards are met, employees are developed properly, and ensuring company culture and programs are supported and encouraged.

Some of your responsibilities include:

  • Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service.
  • Support with managing the financial expenses of hotel operations, ensuring that all expenses stay within budget.
  • Identify capital needs and support maintenance of the overall condition of the hotel.
  • Build and innovate guest satisfaction programs for housekeeping and front desk. Assist with reservations and guest inquires, when needed.
  • Review team schedules and at times lead all aspects of hotel departments such as; Security, Engineering, Reservations as well as, monitor and maintain property interfaces.
  • Lead, train, and develop a team of high performing hotel department managers.
  • Work closely with Restaurants + Bars, Catering, Sales, and Banquets to ensure that all guest needs are met.

What You Bring

  • 3+ years management experience in hospitality.
  • Bachelor's degree preferred.
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
  • Experience with Opera and Microsoft Office Suite is preferred.
  • A genuine passion for guest service. You just "get" people and build relationships easily!
  • Outstanding organizational abilities and skill for taking initiative, problem-solving, multi-tasking, and prioritizing.
  • Flexible schedule, able to work evenings, weekends and holidays.

About IHG

InterContinental Hotels Group (IHG) is a British multinational hospitality company that operates a portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Kimpton Hotels & Restaurants. The company was founded in 2003 as a result of the merger between British hotel company Six Continents and the hotel and restaurant business of the American conglomerate Bass. IHG is headquartered in Denham, England, and has operations in more than 100 countries. The company's brands cater to a range of travelers, from budget-conscious to luxury-seeking.
Learn more about IHG
Size
40,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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