Position SummaryReporting to the VP of Operations, the Director of Operations- Retail Delivery will be responsible for operational oversight and growth. The successful candidate will be required to travel 50%-75%. All travel is in the U.S.
Responsibilities- Lead a team of Site Managers who will operate individual locations to deliver high levels of service and support for our customers
- Develop relationships with all levels of customer's leadership including the site and regional levels
- Develop operating budgets and manage each business unit's budget, P&L and aging reports
- Make decisions daily to direct and impact the business for service and profitability
- Ensure day to day operations meet company and customer standards
- Develop your leadership team to take on additional responsibilities
RequirementsThe Director of Operations position requires the following skills and experience:
- Must be currently based in New Jersey or surrounding area
- College Degree from 4 year accredited institution preferred
- Multi-site management experience (minimum of 10+ locations)
- Passionate Advocate for Customer Service and Continuous Improvement
- Ability to manage, lead and develop all operational staff
- Self-directed individual yet able to work in an environment with multiple accountabilities and multiple internal customers
- Proactive and decisive leader for the business with excellent communication skills
- A Builder, not a Maintainer
- Highly developed and disciplined in work ethic, accountability and follow-through
- Solid financial and analytical skills including sound business judgment with experience managing P&L's
- Expert user of Microsoft office products (Outlook, Word, PowerPoint & Excel)
- Ability to maneuver through various financial and operational reports and convey needs, expectations and direction to operational staff.
- A team player, able to effectively interact with all aspects of the business (internal as well as external customers).
- Third-party logistics experience a plus
- Bilingual is plus
BenefitsWe will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.
