*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.* **This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. ** DCWP's Licensing Division seeks a Director of Operations to oversee the day to day operations of the Licensing Center, specifically focused on the processing of thousands of New York City Department of Health and Mental Hygiene (DOHMH) license applications. Reporting to the Deputy Commissioner, the Director of Operations will oversee both front office and back office application processing, operations support, and quality assurance. Key responsibilities will include, but are not limited to: -Supervising staff including the Deputy Director of Administrative Services and the Borough Manager, with their respective staff in their units, as well as Qualilty Assurance staff, tracking and assigning tasks to ensure productivity and effectiveness, conducting training and providing guidance; -Reviewing DOHMH license applications for accuracy and consistency; -Planning and anticipating issues that might come up in advance to proactively mitigate possible setbacks; making timely decisions with consideration of implications of decisions of the larger picture with accountability for consequences of decisions; -Provide or facilitate technical training to maximize efficiency; -Ensuring compliance with DOHMH proper procedures and protocols; -Develop, document and implement internal systems, policies, and procedures that help to organize and guide the division's work and operations; -Provide timely updates to the Deputy and Assistant Commissioners of Licensing and other stakeholders, identifying unanticipated challenges and strategies for addressing those challenges; -Prioritize assignments and effectively implement strategies for special projects; -Provide high-volume customer service in person, online, and by phone; -Coordinate with internal teams and external partners to support efficient application processing; -Provide backup support to Licensing team members as needed; -Adhere to all division and agency policies and procedures; and -Complete all assigned licensing tasks. ADMINISTRATIVE STAFF ANALYST ( - 1002D Qualifications 1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or 2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above. Additional Information