JOB DESCRIPTION

FLSA STATUS: Exempt

TITLE: Sr. Director of Operations

DEPARTMENT: Operations

LOCATION: HQ, Dallas, Texas

SUPERVISORY RESPONSIBILITY: Regional Managers

REPORTS TO: COO

ROLE PURPOSE

The Sr. Director of Operations manages day-to-day cinema operations across the country to ensure consistent delivery of exceptional guest experiences and key business objectives. Leads cinema management teams to drive effective theater administration & operations, monitoring policies and procedures, service standards, and cross-functional support.

JOB DUTIES

Operational Excellence

• Define, implement, and optimize operational policies and guidelines.
• Conduct location audits on service model delivery and administrative process adherence.
• Lead regular management workshops to drive Cinepolis culture, reinforce operational standards, provide financial updates, and develop leadership abilities.
• Mitigate business risk by ensuring theater compliance with all legal regulations and health and safety standards.
• Collaborate with functional departmental heads to develop strategic plans for success.
• Collaborate with cross-functional teams in the development and rollout of corporate company-wide initiatives.
• Monitor, analyze, and act upon data regarding guest satisfaction, profitability, service-level delivery, and employee engagement.
• Participate in and support new theater preparation, training, and opening.

People Leadership

• Recruit, select, and develop theater management and staff.
• Define success metrics and oversee manager development training.
• Coach and mentor teams, providing continuous performance feedback and leading formal evaluation cycle.
• Collaborate with HR to investigate, address, and resolve employee performance or behavioral issues in accordance with company policy and local regulations.
• Develops, supports, and drives activities that promote employee engagement, development, and Cinepolis values-based culture.

EDUCATION AND/OR EXPERIENCE

• 10+ years of multi-unit entertainment, restaurant, or hospitality industry experience
• 3+ years of supervisory experience
• Bachelor's degree in Business Administration, Hospitality, or other relevant field
• Up to 30% travel as needed

SKILLS

• Strong analytical and problem-solving mindset
• Excellent verbal and written communication
• Strong supervisory and leadership abilities
• Extensive knowledge of industry principles, procedures, and best practices
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office Suite or related software.

WORKING CONDITIONS/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

While performing the duties of this job, the employee regularly works in a general theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is usually moderate.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.