Role Overview
The Director of Operations will be a key partner to the leadership team. The role is responsible for all aspects of the firm's human resources and office management functions, works closely with the Director of Finance, and contributes to the leadership's strategic initiatives. This individual will work closely with the managing partners to optimize processes and controls to improve operational efficiencies, optimize profitability, support cash flow operations, and support the firm's growth strategy through real-time, data-driven decision making. The role requires sound judgment, discretion, and confidentiality.
The Director of Operations will be based in Boundary Stone's Washington, DC office.
Key Responsibilities
Human Resources
- Responsible for all HR systems and processes including but not limited to: payroll, benefits, onboarding and offboarding, employee contracts, and compensation letters.
- Facilitate and broaden BSP best practices related to managing the office and people. This includes processes related to the HR/payroll calendar, onboarding, offboarding, benefits, talent development, and hiring.
- Manage performance review and talent development processes.
- Plan and execute compliance and team trainings.
- Provide timely and actionable insights on team operations, trends, and key metrics.
- Advise the managing partners to support operational decision-making across the organization.
- Other duties as assigned.
Firm Operations & Process Improvement
- Support firm business development processes by communicating team assignments and updating the staff tracker. Meet with team leads on a regular basis to build a partnership for all things HR and to update and monitor employee capacity.
- In close coordination with the Director of Finance, ensure timely invoicing, payment, and management of accounts receivables and accounts payable, providing timely updates on any delays or other issues.
- Track, analyze, and provide recommendations to improve profitability at the firm, practice group, and client level.
- Ensure compliance with payroll-related tax regulations, overseeing necessary filings and reporting requirements.
- Assist with tax planning strategies and documentation required by regulatory bodies.
Support for Strategic Initiatives and Cross-Functional Collaboration
- As needed, contribute to strategic initiatives that support business growth.
- Serve as the point of contact for Boundary Stone employees, building management, and outside brokers for HR related services.
- Work closely with the managing partners and finance team to align HR planning with broader business strategies.
