Director of Operations - Facility Services

About the Opportunity
Berman's Workspace is a growing commercial services organization delivering integrated facility solutions throughout Central Florida. Our Facility Services division includes Commercial Landscaping, Janitorial Services, and Maintenance/Fleet Operations. As our organization continues to grow, we are seeking an executive-level operations leader who can drive operational excellence, financial performance, leadership development, and organizational scalability across multiple business units.

Position Summary
The Director of Operations - Facility Services provides operational and financial leadership for three business units: Landscaping, Janitorial, and Maintenance/Fleet. This position reports directly to the Executive Vice President and serves as a member of the executive leadership team. This executive-level role leads through business unit leaders to strengthen profitability, accountability, operational excellence, and continuous improvement across the organization.

What Success Looks Like
A successful leader in this role will:
Own operational and financial performance across three business units.
Lead, coach, and develop Business Unit Leaders accountable for day-to-day execution.
Strengthen profitability, productivity, and service consistency through disciplined execution.
Anticipate operational and financial risks and resolve issues with sound judgment and minimal executive oversight.

Primary Responsibilities

Executive Leadership
Lead Business Unit Leaders responsible for Landscaping, Janitorial, and Maintenance/Fleet operations.
Establish clear accountability throughout the organization.
Develop future operational leaders and strengthen leadership bench depth.
Foster a culture of ownership, execution, and continuous improvement.
Partner effectively with Finance, Human Resources, Sales, and Executive Leadership.

Financial Leadership
Own operational budgets, forecasts, and related financial planning.
Drive profitable performance across all assigned business units.
Evaluate labor utilization, overtime, subcontractor costs, fleet expenses, and job costing.
Develop project budgets and financial models that support sound operational decisions.
Ensure operational decisions align with company financial objectives.
Identify operational trends before they negatively affect financial performance.

Operational Leadership
Improve processes, systems, reporting, and operational consistency.
Monitor capacity, backlog, work order aging, scheduling, and service delivery performance.
Ensure customer commitments and service levels are consistently met.
Develop reporting that drives action, accountability, and measurable improvement.

Strategic Execution
Lead reorganizations and operational improvement initiatives.
Develop implementation plans with clear milestones, owners, and success measures.
Execute company initiatives with discipline and minimal executive oversight.
Present recommendations supported by financial and operational analysis.

Required Experience
10+ years of progressive operations leadership experience.
Experience leading multiple business units or regional operations.
Significant P&L responsibility and demonstrated financial ownership.
Experience managing managers or senior operational leaders.
Strong budgeting, forecasting, and financial planning experience.
Proven ability to improve operational performance through systems, leadership, and accountability.

Experience in commercial services, facilities management, landscaping, janitorial, maintenance, construction services, property services, or another labor-intensive service organization is strongly preferred.

Leadership Competencies
The ideal candidate will bring the following leadership strengths:
Executive presence
Critical thinking
Strong financial acumen
P&L ownership
Independent decision making
Strategic planning
Operational discipline
Leadership development
Data-driven decision making
Excellent communication skills
Ability to influence and hold leaders accountable
High level of personal ownership

Key Performance Indicators
This role is accountable for measurable improvement in:
Revenue growth
Gross margin
Labor productivity
Budget performance
Forecast accuracy
Project profitability
Contract profitability
Customer retention
Employee retention
Safety performance
Work order completion
Service level compliance
Fleet utilization
Operational efficiency
Leadership development