DESCRIPTIONDirector of OperationsPosition Summary The Director of Operations owns day-to-day performance across Purchasing, Warehouse, Inventory, Office Administration, Field Service, and E-Commerce, and is the primary accountability owner for operational KPIs company-wide. This is a working leadership role, not a strategy-only seat: the person will still need to walk the warehouse floor and sit in on vendor calls, not just review dashboards.
This role also carries a defined mandate: lead the implementation of the company's new ERP system, and own operational readiness for future showroom openings (2027).
Direct Reports - Purchasing Manager
- Warehouse Manager
- Inventory Manager
- Office Manager
- Field Service Manager
- E-Commerce Director
Showroom Managers, Sales Manager, and Marketing sit alongside this role, not under it, and coordinate with this position on order flow and fulfillment - not through it.
Core Responsibility Areas 1. Operational Performance & Accountability - Owns and enforces a KPI structure for Purchasing, Warehouse, and Inventory - set targets, track actuals, and drive continuous improvement across all three functions.
- Runs a consistent weekly or bi-weekly operations meeting with direct reports; sets agenda, tracks open issues to close.
- Has authority to issue corrective action to direct reports and is evaluated on whether performance targets are met.
- Is the single point of escalation for cross-department coordination (Purchasing, Warehouse, Inventory) - decisions stop with this role, not the CEO, except where policy-level or budget approval is required.
2. Purchase-to-Ship & Inventory Health - Sets and enforces need-date policy for purchase orders, and owns the decision on who has authority to reject or hold a PO tied to a stale or unconfirmed need date.
- Reviews aged inventory, open PO, and purchase-to-ship ratio reporting on a standing cadence to keep inventory levels aligned with demand.
- Assigns and enforces ownership for closing out purchase orders when a related sales order is cancelled or changed, to keep purchasing and sales order data in sync.
3. ERP Implementation - Serves as the operational lead on the new ERP implementation - represents Purchasing, Warehouse, and Inventory in configuration decisions and testing.
- Owns data migration accuracy and user adoption in Purchasing and Warehouse post go-live.
- Accountable for a smooth, on-schedule go-live.
4. New Location Readiness - Owns operational build-out for future showroom locations (2027) - staffing, inventory allocation, receiving/logistics setup.
- Coordinates with Purchasing and Warehouse to ensure inventory positioning supports new-location launch without disrupting existing showrooms.
5. Office Administration - Oversees the Office Manager on order entry accuracy, customer service admin, and general office operations.
- Ensures order entry and admin processes stay aligned with warehouse and purchasing workflows.
6. Field Service - Oversees the Field Service Manager on dispatch, scheduling, and parts/inventory needs for field service work.
- Coordinates field service parts and inventory needs with Purchasing and Warehouse.
7. E-Commerce - Oversees the E-Commerce Director on website performance, product catalog accuracy, and online order fulfillment.
- Ensures the e-commerce catalog and product data stay aligned with the ERP and inventory systems.
8. Reporting & Communication - Delivers a monthly operations report to ownership: KPI performance, open risks, and status on ERP and location initiatives.
- Surfaces risks early, before they become cash-flow or customer-facing issues.
Required Experience & Qualifications - 7+ years in operations leadership in distribution, wholesale, or a comparable inventory-heavy business - not retail-only or pure logistics-only background.
- Direct experience managing purchasing and/or warehouse teams, with P&L or KPI accountability for inventory performance.
- Experience with a mid-market ERP system - ideally has been through at least one ERP implementation, not just steady-state use.
- Demonstrated ability to build and enforce a meeting cadence and accountability structure where none existed before.
- Bachelor's degree in business, supply chain, or related field preferred; equivalent experience accepted.
REQUIREMENTS- 7+ years in operations leadership in distribution, wholesales, or comparable inventory-heavy business.
- Direct experience managing purchasing and/or warehouse teams, with P&L or KPI accountability for inventory performance.
- Experience with a mid-market ERP system - ideally has been through at least one ERP implementation, not just steady-state use.
- Demonstrated ability to build and enforce a meeting cadence and accountability structure where none existed before.
- Bachelor's degree in business, supply chain, or related field preferred; equivalent experience accepted.
