About the RoleAre you a strategic leader with a proven record in high-level operations management? As our Director of Operations, you will play a pivotal role in shaping AquaSafe's continued success. This senior management position offers strong growth potential and the opportunity to lead multiple layers of management-including Division Managers, Supervisors, Pool Managers, and Facility Staff-while driving sales growth, optimizing operations, and fostering a high-performing team culture.
Key Responsibilities- Enforce and uphold strict safety protocols across all operations.
- Ensure compliance with AquaSafe policies and health authority standards.
- Oversee staff training on pool safety, chemical handling, and risk management.
Operational Leadership- Develop and implement strategic business plans to maximize profitability.
- Optimize budgets for efficiency and cost-effectiveness.
- Determine staffing needs and collaborate with HR on recruitment and training.
- Lead, mentor, and hold accountable Division Managers and Service Managers.
Client & Staff Management- Build and maintain strong client relationships to drive satisfaction and retention.
- Monitor market trends and identify new business opportunities.
- Coach, evaluate, and develop staff to maximize performance and engagement.
Brand & Growth Initiatives- Represent AquaSafe with professionalism, authority, and enthusiasm.
- Develop initiatives to enhance brand reputation and community engagement.
- Foster a culture of teamwork, accountability, and continuous improvement.
What We're Looking For- Minimum of three years of proven experience in senior management within a mid-size company.
- Direct experience managing three or more layers of staff (Division Managers Supervisors Pool Managers Facility Staff).
- A natural leader with an authoritative presence who inspires trust, commands respect, and drives accountability.
- Strong experience in both sales and operations management.
- Demonstrated ability to develop and execute strategic plans while maintaining day-to-day operational excellence.
- Experience managing multi-location operations is a plus.
- Strong financial, problem-solving, and decision-making skills.
