The Director of Operations Analytics helps Operations Support and regional leaders turn data into better decisions, stronger execution, and measurable business outcomes. This hands-on role combines BI leadership, Domo development, operational analytics, and cross-functional partnership to build practical reporting solutions, drive adoption, and convert insights into operational action.
Key ResponsibilitiesHands-On Leadership, Business Analysis & Decision Support - Partner with operational and executive leaders to define business questions, priorities, and reporting needs.
- Translate priorities into analytics, KPIs, Domo solutions, and action-oriented recommendations.
- Perform root-cause analysis and identify risks, trends, operational gaps, and opportunities.
Domo Development, BI Direction & Adoption - Build, maintain, and improve Domo dashboards, cards, datasets, alerts, and reporting solutions.
- Lead Domo roadmap priorities and analytics projects from intake through implementation, including scope definition, stakeholder alignment, UAT, training support, adoption, business validation, and follow-up measurement.
- Investigate, connect, and validate data across operational systems to support new reporting, analytical, KPI, dashboard, and decision-support capabilities within Domo.
- Validate reporting accuracy, troubleshoot data issues, and partner with technical resources when source data or integration issues arise.
Data Exploration & Validation - Explore and validate operational data to support analysis, KPI development, and dashboard creation.
- Document data definitions, calculations, assumptions, and reporting methodologies.
Operational Analytics - Analyze labor, financial, operational, service, productivity, customer, and performance data to identify trends, risks, and opportunities.
- Establish baseline metrics and measure the impact of operational initiatives.
- Support ad hoc executive and operational reporting requests.
Cross-Functional Partnership - Collaborate with Operations, Finance, Continuous Improvement, Technology, and regional leaders to prioritize high-value analytical opportunities.
- Support strategic initiatives that require clear visibility, measurement, analysis, and decision support.
Preferred Qualifications - 7+ years of progressive experience in analytics, business intelligence, operational reporting, decision support, or performance improvement.
- Hands-on Domo experience developing dashboards, cards, datasets, business logic, and user-facing reporting tools.
- Strong SQL skills and advanced Excel proficiency.
- Ability to independently investigate business problems, identify relevant data sources, and develop actionable insights.
- Strong communication, stakeholder partnership, facilitation, and change-management skills.
- Ability to work directly with operational leaders, explain findings clearly, and drive analytics adoption.
- Experience in transportation, logistics, service, field operations, or multi-site businesses.
- Experience with KPI design, operational scorecards, performance measurement, and business impact tracking.
- Familiarity with data integration concepts, data relationships, and troubleshooting reporting discrepancies.
- Experience with automation, AI-enabled analytics, workflow tools, or decision-support capabilities.
