Halliburton Company

Director of Operational Transformation

Halliburton Company • $110K — $130K *
Oklahoma City, OK 73160In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience in managing or analyzing complex operational processes.
  • Ability to learn new processes and understand real-world applications quickly.
  • Strong skills in process mapping, workflow analysis, and problem-solving.
  • Experience collaborating with operational leaders, employees, and technical teams.
  • Adept at translating business processes into technology requirements.
  • Excellent written and verbal communication skills.
  • Proven ability to influence change without direct authority.
  • Experience leading pilots or technology-enabled transformation initiatives.

Responsibilities

  • Lead the discovery and design of process improvements across operations and customer workflows.
  • Document workflows, systems, and decision points to identify inefficiencies.
  • Translate operational processes into detailed requirements for technical teams.
  • Serve as a liaison between business stakeholders and technology teams.
  • Participate throughout the platform lifecycle from discovery to continuous improvement.
  • Lead business-side testing and validation against operational conditions.
  • Facilitate discussions across functions to improve outcomes and integrate new processes.

Benefits

  • Work closely with cross-functional teams to drive change.
  • Opportunity to influence organizational practices and workflows.
  • Contribute to the development and adoption of innovative technology solutions.
  • Gain experience in leading complex transformation initiatives.
Full Job Description
Job Description:

The Director of Operational Transformation will lead the discovery, design, development, piloting, and adoption of technology-enabled process improvements across PSS Cross Country internal operations and selected customer-facing workflows. The role will serve as a bridge between business operations and technology, translating real-world processes into requirements for the Project Health Intelligence platform and other digital solutions.

The position is expected to influence process design, operating practices, organizational interfaces, decision rights, metrics, and workflows when opportunities for improvement are identified. The role is not the accountable owner of the underlying business functions, organizational structures, staffing decisions, or operational results; those responsibilities remain with the appropriate functional leaders.

Key Responsibilities
1. Process Discovery, Design & Continuous Improvement
  • Develop a detailed understanding of assigned business and operational processes through direct observation, interviews, workshops, data analysis, and engagement with frontline employees and leaders.
  • Document current-state processes, including workflows, handoffs, systems, data sources, constraints, exceptions, responsibilities, and decision points.
  • Identify bottlenecks, rework, delays, capacity constraints, information gaps, control weaknesses, and other sources of process inefficiency.
  • Develop future-state process recommendations where changes could improve visibility, consistency, decision-making, or overall process effectiveness.
  • Define the events, states, measures, relationships, and leading indicators required to monitor process effectiveness and forecast future outcomes.
  • Establish repeatable methods for evaluating, documenting, and improving additional internal or customer-facing processes over time.
2. Platform Requirements & Business-Technology Translation
  • Translate operational processes into clear business, functional, data, workflow, analytical, and user-experience requirements for technical teams.
  • Develop and maintain process maps, business rules, use cases, user stories, data requirements, acceptance criteria, and exception scenarios.
  • Serve as a primary liaison between business stakeholders and software development, data, AI, analytics, architecture, and IT teams.
  • Translate operational concepts into requirements technical teams can implement and translate technical limitations or design alternatives into practical business terms.
  • Help define what the platform must know to determine current state, identify emerging process risk, forecast future outcomes, simulate alternatives, and support recommended actions.
  • Review designs and prototypes to ensure solutions accurately represent operational reality and business needs.
3. Platform Development, Piloting & Validation
  • Participate throughout the Project Health Intelligence platform lifecycle, from discovery and requirements through design, development, testing, deployment, and continuous improvement.
  • Help define how processes are represented within the platform, including objects, events, states, relationships, measures, thresholds, business rules, and decision logic.
  • Identify appropriate internal and external processes for pilot implementation and define pilot scope, success measures, test cases, baseline conditions, and acceptance criteria.
  • Lead business-side testing and validation of platform outputs against actual operating conditions.
  • Identify defects, incorrect assumptions, process gaps, and usability issues and work with technical teams to refine the solution.
  • Compare expected outcomes with actual results and incorporate lessons learned into future platform and process improvements.
4. Adoption, Change Leadership & Cross-Functional Influence
  • Lead business adoption of new platform capabilities and related process improvements.
  • Work with functional leaders to integrate new capabilities into existing management routines, workflows, and operating practices.
  • Develop training, user guidance, standard work, and supporting documentation as needed.
  • Monitor adoption and identify behavioral, organizational, process, or technical barriers to sustained use.
  • Facilitate cross-functional discussions when improved outcomes may require changes to workflow, responsibilities, decision rights, handoffs, metrics, staffing models, or system usage.
  • Use data and process evidence to influence functional leaders and stakeholders while respecting their ownership and accountability for the underlying operation.
  • Support expansion of successful approaches across additional PSS Cross Country functions and approved customer-facing use cases.
Qualifications
Required
  • Significant experience managing, improving, or analyzing complex operational or business processes.
  • Demonstrated ability to quickly learn unfamiliar processes and understand how work is actually performed.
  • Strong process-mapping, workflow-analysis, analytical, and problem-solving skills.
  • Experience working cross-functionally with operating leaders, frontline employees, and technical teams.
  • Ability to translate business processes into clear requirements for technology teams.
  • Strong written and verbal communication skills.
  • Demonstrated ability to influence change without direct ownership of the affected organization or process.
  • Experience leading pilots, implementations, process changes, or technology-enabled transformation initiatives.
  • Ability to operate effectively in ambiguous environments and create structure where requirements are not clearly defined.
Preferred
  • Experience with continuous improvement, Lean, Six Sigma, value-stream mapping, operational excellence, or similar methodologies.
  • Experience participating in software, digital-platform, ERP, workflow, or enterprise-system implementations.
  • Experience developing business or functional requirements for developers.
  • Familiarity with analytics, AI, process mining, forecasting, optimization, simulation, digital twins, or related technologies.
  • Experience establishing KPIs, operational metrics, leading indicators, and business-performance measures.
  • Experience working across multiple operating functions, business units, customers, or industries.

Education & Experience

Education: Bachelor's degree preferred; equivalent combination of education and relevant operational or transformation experience may be considered.

Experience: Typically 8+ years of progressively responsible experience in operations, process improvement, transformation, product/process implementation, or a related field, with demonstrated leadership across functions.

About Halliburton Company

Halliburton is one of the world's largest providers of products and services to the energy industry. With more than 55,000 employees in approximately 70 countries, the company serves the upstream oil and gas industry throughout the lifecycle of the reservoir — from locating hydrocarbons and managing geological data, to drilling and formation evaluation, well construction and completion, and optimizing production through the life of the field.

Halliburton Company Careers

Join the Halliburton Company, a global leader in the energy sector, and be part of a team that values innovation, leadership, and diversity. At Halliburton, we offer unparalleled job opportunities and a culture that fosters growth and professional development.

Work You’ll Do

At Halliburton, your work will directly contribute to some of the most innovative projects in the energy industry. Our team at Halliburton is dedicated to excellence in every aspect of our operations, from engineering to field services. With a focus on sustainable solutions, you will be at the forefront of technological advancement, helping to drive energy efficiency and innovation.

Join a Leading Team

Become a part of a diverse team of over 40,000 professionals worldwide. Halliburton is not just a company; it's a community where you can grow your career. We offer a variety of positions across multiple fields, ensuring that your career path is as unique as your skills and interests.

Innovative Work

Engage in groundbreaking work that challenges the status quo and pushes the boundaries of what is possible in the energy sector. Halliburton is a place where innovation is not just encouraged—it's expected.

Career Development

Halliburton is committed to the professional growth of every team member. From leadership training to skills development workshops, we provide the tools needed to advance your career. Our robust internship programs offer a gateway to full-time employment, giving you a head start in the industry.

Diversity and Inclusion

At Halliburton, we believe that diversity fuels innovation. We are committed to creating an inclusive environment where all employees can thrive. Our diversity training programs are designed to foster an inclusive culture that respects and values individual differences.

Benefits and Culture

Halliburton offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health care, life insurance, retirement plans, and more. Our culture is built on a foundation of respect, integrity, and collaboration, making Halliburton a great place to work.

Explore Job Opportunities

Whether you’re looking for an internship, entry-level, or a more experienced position, Halliburton has opportunities that can lead to a rewarding career. Enhance your resume, prepare for your interview, and join a team that’s committed to excellence.

Stay Connected

Join the Halliburton professional network, and stay up-to-date with new job openings and company news. Explore our career site to find positions that match your skills and interests, and subscribe to receive personalized job alerts and updates.

Halliburton Company – Empowering the World’s Energy Future

At Halliburton, we are not just filling positions; we are investing in the next generation of energy leaders. Ready to start your journey with us? Search Halliburton jobs today and find out where your talents can take you.

SEARCH HALLIBURTON JOBS

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

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Learn more about Halliburton Company
Size
40,000 employees
Market Cap
$34.2 billion
Industry
Energy & Utilities
Net Income
-$2.9 billion
5 Year Trend
-0.8%
Revenue
$14.4 billion
NASDAQ
HAL
* Ladders Estimates

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