As Director of Onboarding, Knowledge & Learning, you will lead the strategy, integration, and execution of a unified internal talent readiness ecosystem across ADP Comprehensive Services. This includes onboarding, coaching, continuous learning, and knowledge management-ensuring associates can perform, grow, and adapt in a rapidly evolving environment.

You will play a critical role in shaping how ADP enables our talent at scale-accelerating readiness, strengthening expertise, and building a knowledge foundation that supports AI-driven tools, automation, and future innovation.

As a leader-of-leaders, you will oversee approximately 3 direct people leaders and 4 individual contributors, leading a broader organization of 30+ associates across onboarding operations, coaching, and knowledge management. You will be accountable for building a high-performing, aligned organization with clear ownership, strong accountability, and measurable outcomes.

This is a unique opportunity to architect how ADP enables its people for the future-shaping how knowledge is created, how associates grow, and how we prepare for an increasingly AI-driven world-while redefining how the organization learns, grows, and performs.

Like what you see? Apply now!

Learn more about ADP at jobs.adp.com

What you'll do:

Here's what you can expect on a typical day:

Internal Talent Readiness Strategy & Ownership

• Define and execute a unified vision that integrates associate onboarding, coaching, upskilling, knowledge management, and career progression.
• Build scalable, seamless learning journeys across Implementation, Service, and Success organizations for all markets.
• Ensure associates are equipped to perform, grow, and adapt in a dynamic, evolving environment.

Onboarding & Coaching Excellence

• Lead enterprise onboarding strategy, including new hire experiences, cohort models, and readiness programs.
• Oversee coaching strategies for implementation and service teams to drive measurable performance improvement.
• Deliver consistency, quality, and impact across the associate lifecycle.

Continuous Learning & Career Growth

• Design and scale ongoing development programs that support proficiency advancement and career mobility.
• Lead initiatives such as mentorship programs, leadership development, and progression experiences (e.g., "Level Up" programs).
• Champion a culture rooted in accountability, resilience, and connection.

Knowledge Strategy & AI Readiness

• Own the enterprise knowledge management strategy, including governance, content quality, and accessibility.
• Build and transition to a centralized, scalable knowledge ecosystem supporting consistency and efficiency.
• Develop the structured knowledge foundation required to power AI tools, automation, and intelligent workflows.
• Manage The Bridge for Comprehensive Services clients to access knowledge from one another.

Product Adoption & Enablement

• Drive associate readiness and adoption for new tools, platforms, and processes.
• Partner closely with Enterprise Learning and cross-functional teams to align enablement strategies with business priorities.

Operational Excellence & Insights

• Oversee onboarding operations, including cohort planning, provisioning, and enablement infrastructure.
• Leverage data, analytics, and insights to continuously improve learning effectiveness and business outcomes.
• Align talent readiness strategies directly to client impact and organizational performance.

People & Organizational Leadership

• Lead, coach, and develop a multi-layered organization of leaders and individual contributors.
• Establish clear priorities, roles, and ways of working across onboarding, coaching, and knowledge functions.
• Build a high-performing, accountable culture with strong alignment and ownership.

Experience. You have 10+ years of experience in relevant skills gained and developed in the same or similar role.

TO SUCCEED IN THIS ROLE:

• 5+ years of people leadership experience, including leading leaders and scaling organizations.
• Demonstrated experience building and leading high-performing teams with strong culture and accountability.
• Experience designing and executing onboarding, learning, knowledge management, or talent enablement strategies at scale.
• Strong business acumen with a focus on outcomes, scalability, and continuous improvement.
• Ability to translate business needs into scalable talent readiness programs and operational strategies.
• Ability to connect the technology side (systems, AI, platforms) with the human side (learning, behavior, adoption).
• Strong understanding of how knowledge, learning, and enablement contribute to performance and client outcomes.
• Proven ability to operate effectively in complex, matrixed, and ambiguous environments.
• Strong influencing skills with the ability to align stakeholders and drive decisions without direct authority.
• Experience leveraging data and insights to improve program effectiveness and drive decision-making.
• Excellent communication, stakeholder management, and leadership presence.
• You'll have a bachelor's degree or equivalent.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

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