Job DescriptionTITLEDirector of Nursing Student Services
JOB SUMMARYServes as the Director of Nursing Student Services for the College of Nursing, providing strategic leadership and operational oversight for the full continuum of student engagement, including prospective students, pre-nursing pathways, and enrolled nursing students. The position exists to design, implement, and manage a comprehensive, data-informed student lifecycle strategy that integrates recruitment, advising, admissions, progression, retention, and graduation processes across multiple campuses and programs. The role ensures compliance with institutional, state, and accreditation requirements while maintaining standardized, efficient, and student-centered operations. The Director is accountable for achieving enrollment, retention, and student success outcomes through effective leadership, operational execution, and cross-functional coordination.
Work is performed under moderate direction and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
ORGANIZATIONAL RELATIONSHIPSReports to: Professor/Dean Nursing
Supervises: No supervisory duties
ESSENTIAL DUTIES -May include, but not limited to the following:
- Develop and implement a comprehensive student lifecycle strategy spanning prospective, pre-nursing, and enrolled student populations.
- Establish and monitor key performance indicators (KPIs) related to enrollment, progression, retention, and graduation outcomes.
- Lead recruitment, outreach, and engagement strategies in coordination with Enrollment Management and university partners.
- Design and oversee structured pre-nursing pathways and advising frameworks to support transition into nursing programs.
- Direct all admissions, progression, retention, and graduation (APRG) processes across undergraduate, graduate, and doctoral programs.
- Ensure compliance with Board of Nursing, accreditation, and institutional requirements related to student processes.
- Coordinate with program directors to align student services operations with program direction, goals, and requirements.
- Standardize policies, procedures, and service delivery models across Denton, Dallas, and Houston campuses.
- Oversee student data systems, ensuring data integrity, accuracy, and compliance with reporting requirements.
- Lead the development, analysis, and verification of data for accreditation, regulatory reporting, and leadership decision-making.
- Develop, maintain, and expand relationships with external partners supporting recruitment and student pipeline development.
- Identify and implement process improvements to enhance operational efficiency and student outcomes.
- Provide leadership, supervision, and professional development for student services and enrollment staff.
ADDITIONAL DUTIES- Represent the College in institutional committees and external partnerships.
- Support strategic initiatives related to student access and success.
- Performs other duties as requested.
EDUCATIONMaster's degree required. Doctorate degree preferred.
EXPERIENCEMinimum 5 - 7 years of progressive leadership experience in higher education. Experience in enrollment management, student services, or academic operations. Experience managing multi-campus operations and cross-functional teams preferred.
REQUIREMENTRegular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:
- Knowledge of student lifecycle management from recruitment through graduation.
- Knowledge of enrollment management strategy and student success frameworks.
- Knowledge of admissions, advising, and retention processes.
- Knowledge of higher education compliance, accreditation, and regulatory requirements.
- Skills in strategic planning and execution.
- Skills in leadership and staff supervision.
- Skills in data analysis and performance tracking.
- Skills in process development and operational standardization.
- Skills in written and verbal communication.
- Ability to lead complex, multi-campus operations.
- Ability to align strategy with operational execution.
- Ability to manage competing priorities in a high-impact environment.
- Ability to build and maintain partnerships across internal and external stakeholders.
- Ability to ensure compliance and consistency across programs and campuses.
PHYSICAL DEMANDSThe physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The employee may be required to travel.
WORK ENVIRONMENTAll employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.
SAFETYTWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.
