Vendor & Contract Management: Negotiate, manage, and maintain updated contracts with PACE and other healthcare providers to ensure service reliability, regulatory compliance, and long-term financial stability.
Budget & Financial Oversight: Analyze and interpret departmental budgets, manage operational costs, and execute financial strategies that contribute to the organization's overall fiscal health.
Performance Metrics & Transparency: Track, produce, and analyze key transportation metrics-including On-Time Performance (OTP) and Appointment Acceptance rates-and regularly report insights to PACE leadership to drive operational transparency and continuous improvement.
Strategic Planning & Goal Alignment: Lead departmental strategy, establish short- and long-term goals, and run focused leadership and quality assurance meetings across all operations.
Operational Excellence & Resource Management
Provide executive oversight and support across all operations within the EHP coverage area.
Monitor driver and vehicle scheduling operations, ensuring efficient routing, shift coverage, and medical appointment transit for participants.
Participate in operational Interdisciplinary Team (IDT) and transportation/scheduling meetings to align transit services with participant care plans.
Maintain oversight of fleet management, including vehicle maintenance, repairs, and fleet replacement planning.
Team Oversight & Governance
Provide direct leadership and direction to transportation supervisors, delegating routine daily administration, hiring, and basic shift scheduling to the supervisor level.
Maintain final oversight for elevated staff management matters, including complex grievances, severe compliance issues, and final review of key evaluations or corrective actions.
Ensure departmental adherence to regulatory standards, onboarding requirements, and continuous staff training programs.
Perform additional leadership duties as needed to support divisional growth and operations.
Knowledge, Skills, & Abilities Knowledge
In-depth understanding of healthcare transit operations, regulatory compliance standards, and safety requirements.
Comprehensive knowledge of operational budgeting, contract management, and financial analysis.
Skills
Leadership & Strategy: Strong ability to lead supervisory teams, manage cross-functional activities, and align operations with broader organizational goals.
Analytical & Reporting: Proficient in extracting, analyzing, and presenting data (OTP, acceptance rates, trip volumes) into clear executive summaries.
Contract Negotiation: Proven skill in vendor management and negotiating terms that balance service quality with cost-efficiency.
Operational Software: Tech-savvy with proficiency in transportation management software, scheduling tools and reporting platforms.
Abilities
Ability to read, interpret, and manage operational budgets to drive financial success.
Ability to foster transparency and build collaborative relationships with executive leadership and external partners.
Ability to thrive in a fast-paced environment and make sound strategic decisions independently.
Qualifications
Education: Bachelor's degree in Healthcare Administration, Business Management, Supply Chain/Logistics, or a related field.
Experience: Minimum of 3-5 years of healthcare transportation operational leadership experience, with preference given to background in mobility transportation or managed care environment.
