Director of Maintenance

Good Life Maintenance
San Diego, Orange County & Riverside, CA - Hybrid (Field & Office)

The Role
We are seeking a hands-on, highly accountable Director of Maintenance to build and lead our property maintenance operations from the ground up. This person will elevate our operations and build it the right way - with strong systems, a great team, and a culture we're proud of - ensuring work gets done quickly and right the first time.
As the company's Responsible Managing Employee (RME), this position oversees Good Life's residential maintenance, repair, renovation, and construction operations, and provides the technical and operational supervision required for our licensed construction activities. This role is a key leader connecting Property Management, Maintenance, vendors, and construction operations.

Job Duties
Maintenance & Construction Operations

• Oversee day-to-day residential maintenance, repair, renovation, and construction operations
• Coordinate work assignments, schedules, resources, and project priorities
• Provide technical guidance and resolve complex maintenance and construction issues
• Establish and enforce operational and workmanship standards
• Ensure projects are completed on time, within budget, and according to approved scope

Operations & Systems

• Build the maintenance business infrastructure from the ground up
• Create systems for scheduling, dispatching, work order management, and communication
• Implement workflows, tools, and KPIs that drive efficiency and accountability
• Establish operating rhythms, including weekly scorecards and performance reviews
• Continuously improve systems to support scalability and growth

Team Leadership

• Hire, coach, and develop a high-performing maintenance team
• Lead maintenance technicians, dispatchers, and administrative support staff
• Set clear expectations, performance standards, and accountability structures
• Build a strong culture focused on professionalism, ownership, and improvement

Service & Customer Experience

• Own the maintenance experience for residents and property owners end-to-end
• Ensure work orders are completed efficiently, professionally, and with high quality
• Improve response time, communication, and service reliability
• Monitor customer feedback and continuously improve service delivery

Partnership & Growth

• Build a strong operating partnership with Good Life Property Management
• Align maintenance operations with company goals and growth strategy
• Scale the maintenance team as demand increases
• Identify opportunities to expand services and improve margins

Responsible Managing Employee (RME) Responsibilities

• Maintain the qualifications (California B-1/B-2 License) required to serve as the company's RME
• Exercise appropriate supervision and control over licensed construction operations
• Provide technical and administrative oversight of construction activities
• Remain actively engaged in the contracting business consistent with California Contractors State License Board (CSLB) requirements
• Immediately notify leadership of any issue that could affect the company's contractor license or your ability to serve as RME

Qualifications
Required

• Proven leadership experience in a field-based or service environment
• Experience hiring, coaching, and managing teams
• Strong operational and systems-building mindset
• Ability to own outcomes and make decisions independently
• Excellent communication and organizational skills
• 5+ years of residential maintenance or construction experience
• 2+ years of supervisory or construction management experience
• Property management or real-estate-related construction experience
• Experience managing high-volume residential maintenance operations
• Experience with AppFolio or similar property management software
• Active California B-1/B-2 Contractor License, or ability to obtain one, with eligibility to serve as RME

Strongly Preferred

• Experience leading a team or department in maintenance, facilities, construction, or field services
• Experience improving systems or operations within a growing organization
• Construction estimating or project management software experience
• Familiarity with EOS or similar operating systems

Success in This Role
Success in this role means building maintenance operations that are efficient, reliable, and scalable.

Important Notes
Position Details: This is a full-time, salaried (exempt) position (40+ hours/week), 8:30am-5pm PST, Monday-Friday. This position is hybrid - in-office and remote/field service.

Compensation: $145,000-$165,000 annually, based on experience.

Incentive Compensation: Performance-based bonus in addition to base compensation.
The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location. If your experience looks a little different from what we've listed and you think you can bring value to Good Life, we would love to learn more about you and encourage you to apply.

Benefits & Perks: Good Life makes comprehensive benefits available the first of the month following your date of hire. Options include medical (50% employer contribution), dental and vision coverage, a 401(k) program with employer match, 11 paid holidays, 1 floating holiday of your choosing, and up to 120 hours of paid time off. As the maintenance company scales, this role will have the opportunity to grow in compensation and responsibility over time.

Dress Code: Dress code varies by position and department - your hiring manager will confirm what applies to this role at the time of hire.

Physical Requirements: The employee is regularly required to talk, hear, stand, sit, walk, use hands to finger, handle, or feel, and reach with hands and arms for extended periods. The employee is regularly required to push, move, lift, or otherwise bear 50+ lbs., and must be able to operate a vehicle daily and travel between multiple properties.

Work Environment: This role works primarily in the field, traveling between residential properties, job sites, and occasional office settings, both indoors and outdoors in varying weather conditions. The role may involve additional environmental factors such as heat, chemical, electrical, flammable, or mechanical hazards.

About Our Team
We're building a team around five core values:

• Gets After It - We take ownership, work hard, and get things done efficiently and on time.
• Transparent - We communicate the who, what, why, and how - clearly and completely, every time.
• Confidently Competent - We bring real expertise, explain our thinking, and stand behind our decisions.
• Adaptive - We roll with the punches, solve problems, and figure things out.
• Professional Pride - We take pride in clean workmanship, presentation, and the quality of our work.