Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. TheDirector of Lifestylewill be responsible for the planning and execution of all resident and guest experiences. This position will be responsible for crafting and driving the resident and guest programming ensuring all amenity spaces are consistently set and activated. The Director of Lifestyle will also be responsible for fostering and maintaining relationships with preferred service providers within the local + wider community to ensure exclusive offerings are made available to residents. You will be the key player in driving, executing and supporting consistently the experiences programming development, growth and reputation leading by example, with an energetic, positive and solution driven attitude.

This is an in-person position located on-site of the property.

What You'll Do:

• Build the company image by cultivating relationships with influential companies and figures throughout the area and through attending networking events and relevant industry events.
• Oversee the budget, procurement of supplies needed to execute activations and events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in Dropbox.
• Ownership of announcement creation + execution for Align App as it relates to lifestyle programming.
• Ownership of community monthly newsletter.
• Collaborate with Fitness Trainer(s) to ensure consistent programming is available weekly onsite utilizing all indoor + outdoor spaces to maximize resident experience.
• Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations.
• Be available consistently for all shifts in amenity spaces in order to familiarize new and existing residents with our services and their new home.
• Effectively motivate team members on a daily basis to promote a positive and exciting work environment.
• Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
• Greet residents by their name and with a smile to make guests feel welcomed and valued.
• Develop positive relationships with residents to create a personal and welcoming environment.
• Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
• Prepare and drive various programming and partnership narratives, lessons learned and playbooks for development projects.
• Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors.
• Collaborate with the Facilities Director to ensure that the property remains well-maintained.
• Collaborate with the Services Director to ensure all residential amenity spaces remain well-maintained by respective Services team members.
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• High school diploma or GED required, college degree a plus
• 4+ years customer service experience required
• 2-3 years experience in hotel events, onsite restaurant, banquet and/or catering department, high traffic bar/restaurant, members club establishment background
• Supervisory experience a plus
• Sales/Wellness and Fitness experience a plus
• Solid understanding of Microsoft Office (Outlook, Excel, Word)
• Strong knowledge of operations with budget formulation
• Excellent verbal and written communication skills
• Keen attention to detail with a creative problem-solving approach
• Ability to make decisions and initiate action within established guidelines
• Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
• Ability to work a flexible schedule, including evenings and weekends

Community Team Perks + Benefits
• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
*Premiums apply for spouse, dependent, or family coverage plans
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Stand behind a desk for the majority of an 8-hour shift
• Move body in repetitive motions for extended periods of time
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property as needed
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.