Director of Lifecycle Marketing (Email & SMS - Direct Response)
Department: Marketing

** 2 Positions, one with Truly Free Home and the other with our sister company TrulyFree.com (Marketplace)
Reports to: CMO for Truly Free Home, Executive Director of Marketing for TrulyFree.com
Location: Remote
Employment Type: Full-time
Compensation: Base + Performance Bonus (tied to Email/SMS Revenue + Subscription Growth)

Position Overview
We are seeking a Director of Lifecycle Marketing who operates at the intersection of technical execution, persuasive messaging, and data-driven optimization. This role owns Email and SMS as a primary revenue channel, with accountability for driving 30-40% of total company revenue through lifecycle marketing. You will lead strategy and execution across large-scale databases (2-3M+ subscribers and/or multiple lists), ensuring consistent campaign output, high-performing automated flows, and strong subscription monetization.

You will be responsible for building a predictable, profit-generating lifecycle operating system-one that continuously optimizes retention, increases LTV, and improves subscription performance.

This role requires a true operator-someone who can:

• Run a high-volume campaign engine
• Make decisive calls on offers, products, and promotions
• Close the loop between performance data and future strategy

Core Ownership Areas
1. Revenue Ownership (Email + SMS)

• Own and deliver 30-40%+ of total company revenue through lifecycle channels
• Build and execute a high-frequency, high-conversion campaign calendar
• Decide what products, offers, and promotions get deployed based on performance data
• Drive first purchase, repeat purchase, and subscription conversion

2. Lifecycle & Subscription Strategy

• Architect and continuously optimize end-to-end customer journeys, including:
  • Acquisition nurture
  • Conversion flows
  • Post-purchase monetization
  • Replenishment & subscription upsell
  • Win-back/reactivation
• Partner with leadership to define and evolve subscription strategy at a strategic level
• Improve rebill rates, churn reduction, and subscriber LTV

3. Messaging, Copy & Offer Strategy

• Lead direct-response messaging strategy across Email and SMS
• Ensure every send has a clear objective: drive revenue, conversion, or retention
• Develop and refine:
  • Offer frameworks
  • Promotional hooks
  • Urgency and conversion tactics
• Maintain balance between brand integrity and aggressive performance marketing

4. Data, Reporting & Feedback Loop

• Own reporting and performance analysis across lifecycle channels:
  • Revenue per send / per subscriber
  • Contribution to total revenue
  • Conversion rates, AOV, LTV, churn
• Build a closed-loop feedback system:
  • Insights 12 Hypothesis 12 Test 12 Scale
• Use data to inform:
  • Campaign cadence
  • Offer selection Segmentation strategy
• Develop a predictable, repeatable system for revenue generation and optimization

5. Operating System & Process Development

• Build and maintain a scalable lifecycle marketing operating system, including:
  • Campaign planning cadence
  • Testing frameworks
  • Performance review cycles
• Establish clear processes for ongoing optimization and iteration
• Ensure lifecycle is a data-forward, continuously improving retention engine

Key Requirements

• 6-10+ years in lifecycle, CRM, or retention marketing in a DTC CPG or subscription business
• Proven experience managing large-scale lists (2-3M+ subscribers) or multiple segmented lists
• Demonstrated success driving 30%+ of company revenue from Email/SMS
• Deep, hands-on expertise in Klaviyo (flows, segmentation, deliverability, reporting)
• Strong background in direct response marketing (copy, offers, conversion strategy)
• Experience owning subscription performance and retention optimization
• Strong technical fluency:
  • Deliverability best practices
  • Data flows, tracking, and integrations
• Analytical mindset with ability to translate data into action quickly
• Ability to operate both strategically and tactically (player-coach)

What Success Looks Like

• Email and SMS consistently drive 30-40%+ of total revenue
• A high-output, high-performing campaign engine running weekly
• Measurable improvements in:
  • Subscription conversion and rebill rates
  • Retention and LTV

• Strong inbox placement and deliverability health across all sends
• A clear, scalable lifecycle operating system that produces predictable results
• Continuous testing culture with clear performance insights driving decisions

Compensation & Incentives

• Competitive base salary
• Performance bonus tied directly to:
  • Email/SMS revenue contribution
  • Subscription growth and retention metrics