We are seeking a
Director of Learning & Development to join our team in a highly visible, strategic role that will be responsible for the design, implementation, and delivery of enterprise-wide learning initiatives that support both property level operations and corporate functions across Marcus Hotels & Resorts and Marcus Corporation. Reporting to the Vice President of Human Resources, this leader will partner closely with corporate, divisional, and property leadership, serving as a trusted advisor to leaders, ensuring all learning strategies are aligned with operational priorities and broader business goals. This role requires a significant amount of travel and the ideal candidate is based in the Milwaukee/Wisconsin area.
Success in this role will be defined by the ability to develop and elevate talent at every level of the organization, while aligning L&D programs with our mission and culture to Serve People, Create Memories, and Deliver Exceptional Experiences.
What you will be doing:- Define and lead a multi-year, enterprise-wide L&D strategy supporting hotel property operations (departmental, experience, service, leadership, etc.) and corporate functions (finance, legal, HR, sales, marketing, compliance, etc.) across Marcus Hotels & Resorts and Marcus Corporation.
- Partner with senior leaders to identify capability gaps, workforce priorities, and strategic talent needs, aligning L&D with enterprise talent, culture, and performance initiatives.
- Foster a culture of continuous learning, service excellence, and hospitality-driven leadership, serving as a champion of talent development and guest experience.
- Build differentiated learning pathways for frontline, operational, and corporate employees while strengthening leadership pipelines, succession planning, and internal mobility.
- Champion a unified culture grounded in Marcus values, while respecting business unit and brand differences and identities.
- Design and deliver an innovative portfolio of learning solutions (leadership development, service training, digital learning, coaching, experiential programs, etc.) to optimize leadership capability, operational consistency, and guest satisfaction.
- Lead development of an enterprise learning portfolio, including leadership/management development, service excellence, operational training, corporate skill-building, and digital/on-demand learning.
- Oversee training delivery across in-person, virtual, and e-learning platforms, ensuring scalability, consistency, brand alignment, and measurable business impact.
- Manage L&D budgeting, governance, and resource allocation, including enterprise Learning Management System (LMS) strategy, administration, optimization, segmentation, reporting, and user experience across business units.
- Evaluate and implement learning technologies and tools to improve accessibility, engagement, and measurement; continuously assess program effectiveness using data and insights.
- Provide leadership with regular reporting on capability development, leadership pipeline health, and readiness for growth, while acting as a trusted advisor and driving cross-functional L&D integration across operations and corporate teams.
- Other duties as assigned.
What we are looking for:- 6-8+ years of related progressive Learning and Development experience
- Background in hospitality, restaurant, retail, or similar multi-unit environments highly preferred
- Strong knowledge of adult learning principles, diverse training methodologies, instructional design, corporate training, and curriculum development
- Excellent facilitation skills (in-person, virtual, and e-learning/LMS-based delivery)
- Experience administering a LMS; Schoox experience a plus
- Skilled in instructional design, including converting content to digital/e-learning formats
- Strong interpersonal, communication, and business writing skills (reports, manuals, training materials, etc.)
- Strategic thinker and advisor with ability to assess needs, solve problems, and recommend solutions
- Highly organized self-starter with attention to detail; able to multitask in fast-paced environments
- Proficient with learning technologies and business tools (LMS, HCMS, Microsoft Office, etc.)
- Ability to design engaging, visually effective training and presentation materials
- Willingness to travel 40-60% (air, car, train)
What's in it for you?- Eligible for annual bonus and leadership perks
- Discounts at Marcus Hotels & Resorts properties for hotel rooms and restaurants - not to mention, great deals on golf, ski and spa
- Marcus Movie Theatres discounts
- Brand new, modern office space
- Generous paid time off
- Medical, dental, vision company-paid life insurance, employee assistance program offered after one month of employment
- 401k with employer bi-weekly match
- And more!
Salary Estimate: $155,000 - $170,000
About Us:Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
#MHRE
