Director of ITS Business Operations (Administrator II) - San Francisco Bay Region Network, Information Technology Services

Job no: 557281
Work type: Management (MPP)
Location: Sonoma
Categories: MPP, At-Will, Full Time, Information Systems & Technology

** This position is only open to applicants from CSU East Bay, San Francisco State, and Sonoma State Universities and will be located at one of the three participating campuses.**

Application Process

This recruitment is being managed by San Francisco State. Applications must be submitted directly to the Director of IT Business Operations Job Posting for consideration. This position is open until filled. For position inquiry, please contact SFSU Human Resources.

Position Summary

Reporting to the Deputy CIO and Senior Director of IT Business Operations, Project Management and Academic Technology Initiative, and the Network Chief Information Officer, the Director of IT Business Operations provides strategic and operational leadership for the financial, administrative, and organizational functions of SFBRN IT. This role oversees key operational processes including budgeting, contracts, procurement, resource allocation, human resources coordination, labor cost management, absence/leave management, event management, and capital project oversight, ensuring the Network IT unit effectively serves California State University, East Bay (CSUEB), San Francisco State University (SFSU), and Sonoma State University (SSU).

The Director ensures fiscal accountability, operational efficiency, and organizational alignment within the Network IT unit. This role leads the IT Business Operations team to maintain compliance, optimize resources, and strengthen internal processes that support the Network's academic and administrative missions.

As a collaborative leader, the Director partners with campus and Network leadership, as well as finance, HR, and procurement teams, to deliver operational excellence and cost-effective outcomes. This position plays a critical role in aligning operational planning with strategic priorities, supporting sustainable growth, and enabling SFBRN IT teams to deliver reliable, responsive, and innovative services across all three campuses.

Unit Overview

The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB, SFSU, and SSU, creating a unified, cost-effective operational structure.

The Information Technology unit within the Network delivers secure, reliable, and innovative technology solutions that support all three universities. The unit manages infrastructure, application services, user support, information security, data management, and strategic IT operations. Partnering closely with each university's leadership, including Presidents and Provosts, Information Technology drives digital transformation, promotes operational excellence, and supports institutional goals.

Within IT, the Business Operations team ensures the effective management of financial, administrative, and operational processes. The team collaborates closely with campus leadership, human resources, procurement, and finance to ensure compliance, transparency, and fiscal responsibility. By enabling efficient processes, resource optimization, and organizational agility, the IT Business Operations team empowers technology units to remain strategic, responsive, and focused on delivering high-value services to faculty, staff, students, and researchers across the Network.

Minimum Qualifications

Experience

1. 5 years - Progressively responsible experience managing IT business or administrative operations (budgeting, procurement, contract management, resource planning, or similar functions).
2. 3 years - Experience supervising or mentoring technical or operational staff, preferably in a service-oriented environment.

Knowledge, Skills, and Abilities (KSAs)

1. Demonstrated success supervising or mentoring technical or operational staff.
2. Strong ability to apply practical problem-solving to operational and compliance issues.
3. Demonstrated knowledge of IT operations, asset management, and service delivery best practices.
4. Working understanding of relevant administrative policies, regulations, and compliance requirements.
5. Effective oral and written communication skills for technical and non-technical audiences.
6. Demonstrated ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
7. Experience with documentation, process improvement, and knowledge sharing.

Education, Licenses and Certifications

1. Bachelor's degree in information systems, computer science, business administration, or a related field. In lieu of a degree, a minimum of five (5) years of progressively responsible experience in IT operations or asset management roles, including staff supervision.

Preferred Qualifications
1. 1 year - Experience working in higher education, multi-campus systems, or similarly complex public sector organizations.
2. Master's degree in information systems, computer science, or a related field.
3. Relevant professional certifications (e.g., ITIL, CompTIA Project+, or similar).

Environmental/Physical/Special

1. Position may be required to travel among Network universities, as needed, to support operational and collaborative needs.
2. Position is a 24-hour on-call position in case of emergencies and critical Network needs.

Salary and Benefits

Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $11,713 - $12,946 a month. This position is a member of the Management Personnel Plan and serves at the pleasure of the President.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year and a Personal Holiday that may be taken any time during the year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer. A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.

Supplemental Information

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Advertised: Apr 16 2026 Pacific Daylight Time
Applications close:

Whatsapp Facebook LinkedIn Email App