Director of IT OperationsDepartment: Technology & Software
Employment Type: Full Time
Location: California
DescriptionLocation: US
Department: Information Technology
The Director of IT Operations manages our enterprise systems including cloud services, cloud infrastructure and networks, workstations, servers, system management, and business applications.
Key Responsibilities- Lead IT operational and strategic planning, innovation, project planning, and resource allocation.
- Manage and maintain networks and cloud infrastructure, including hardware/software planning, installation, configuration, and support for networking, server, desktop, and business systems.
- Manage 24/7 critical production support applications.
- Coordinate daily support issues across sites to keep systems highly reliable and operational.
- Maintain documented inventory of software licenses, hardware, backup procedures, and IT processes.
- Implement technology to proactively monitor and protect IT infrastructure.
- Monitor technology security, including network account passwords and IP addresses.
- Perform maintenance, repairs, backups, patches, and upgrades.
- Establish processes to keep computing and networking systems in excellent condition.
- Inform business units of current and future IT activities and projects.
- Research current and potential resources/services and recommend improvements.
- Manage IT staff including recruitment, supervision, scheduling, development, and evaluation.
- Troubleshoot and provide effective technical support.
- Manage and prioritize multiple projects.
Skills, Knowledge and Expertise- Bachelor's degree in Computer Science, engineering, or equivalent.
- AWS / Azure certifications, MCSA, CompTIA Linux+, or CCNA are pluses.
- 8+ years progressive IT experience with at least 3 years management experience.
- Windows OS, Active Directory, Terminal Servers, SQL, Office365.
- Distributed computing/client-server, NFS/NIS, DNS/WINS/DHCP, gateway/firewalls, LAN/WAN, TCP/IP routing.
- VMware, Docker, Kubernetes.
- Azure / AWS / GCP cloud knowledge is a plus.
- Strong server hardware, OS, protocols, standards, best practices, Terminal Services, desktops, and laptops knowledge.
- Strong communication, cross-functional partnership, analytical/problem-solving, vendor-management, and interpersonal skills.
