Position Summary The Director of Information Technology leads enterprise IT operations, governance, and technology execution across all company locations. This role is accountable for secure, reliable, and scalable technology services; lifecycle management of hardware and core systems; application governance; and the deployment of current best practices across infrastructure, cybersecurity, ERP, Microsoft 365, unified communications, and AI-enabled business tools.
Based at the company headquarters, the Director of Information Technology provides leadership, oversight, and standards for local and remote IT resources, including third-party support providers. The role combines day-to-day operational accountability with forward-looking planning, budgeting, architecture, and continuous improvement responsibilities across all facilities.
Primary ResponsibilitiesInfrastructure and Operations- Lead enterprise-wide IT infrastructure operations across headquarters and remote facilities, including networks, servers, endpoints, cloud services, and site connectivity.
- Establish and enforce technology standards to improve reliability, maintainability, and consistency across all locations.
- Direct internal IT personnel and coordinate local site resources and third-party managed service providers to ensure service quality and responsiveness.
- Maintain backup, disaster recovery, and business continuity capabilities appropriate to operational requirements.
Asset Lifecycle, Aging, and Obsolescence- Own the company's IT asset lifecycle program, including inventory accuracy, refresh planning, warranty visibility, and replacement timing.
- Identify aging and obsolete hardware, operating systems, and infrastructure components and prioritize remediation based on business and cybersecurity risk.
- Develop multi-year refresh plans and capital requests that reduce unplanned outages and support sustainable operations.
Application Governance- Establish governance for enterprise applications, including ERP, Microsoft 365, unified communications platforms, line-of-business software, and approved AI tools.
- Define standards for system ownership, change control, access management, integration, version control, and retirement of business applications.
- Partner with business leaders to evaluate requests for new applications and enhancements, balancing business need, supportability, security, and total cost.
- Reduce unauthorized or redundant software through disciplined intake, review, and approval processes.
Cybersecurity Architecture and Deployment- Lead the design, implementation, and ongoing improvement of the organization's cybersecurity architecture, policies, and control environment.
- Oversee endpoint security, identity and access controls, network protection, vulnerability management, incident response readiness, user awareness, and third-party security services.
- Integrate cybersecurity requirements into infrastructure, ERP, Microsoft 365, unified communications, and AI initiatives.
ERP, Microsoft 365, Unified Communications, and AI- Provide operational ownership and governance for core enterprise platforms, with emphasis on ERP performance, Microsoft 365 administration, collaboration tools, unified communications, and approved AI capabilities.
- Ensure these platforms are stable, secure, integrated, and aligned with business process requirements and company standards.
- Lead upgrades, deployments, integrations, and support models that improve usability, resilience, and business value.
- Evaluate emerging technologies and practical AI use cases that improve productivity, information access, automation, or decision support while maintaining governance and security controls.
Budgeting and Financial Accountability- Develop the annual IT operating and capital budgets for all company locations and maintain accountability for budget adherence.
- Track spending against plans, forecast variances, and present recommendations for corrective action, investment priorities, and cost optimization.
- Prepare business cases for infrastructure upgrades, cybersecurity investments, software platforms, and lifecycle refresh initiatives.
- Manage licensing, support agreements, maintenance contracts, and vendor spend to maximize value and reduce risk.
Vendor and Site Oversight- Select, manage, and evaluate external IT vendors, consultants, and support providers, including the definition and monitoring of service expectations.
- Provide direction and oversight to remote-facility IT resources and third-party support partners to ensure compliance with corporate standards and priorities.
- Escalate and resolve significant service, system, or cybersecurity issues that affect operations across locations.
Best Practices and Continuous Improvement- Implement current best practices in IT operations, service delivery, lifecycle management, application governance, and cybersecurity disciplines.
- Establish performance metrics, service expectations, and governance routines that improve transparency, accountability, and continuous improvement.
- Build documentation, standards, and repeatable processes that reduce single-point dependency and improve consistency across the enterprise.
Leadership Expectations- Lead with humility, urgency, and relationship awareness consistent with the company's Ideal Team Player expectations.
- Build strong working relationships with operations, finance, engineering, HR, and other functional leaders.
- Communicate technical issues, risks, priorities, and investment needs in clear business terms suitable for executive decision-making.
- Promote a service-oriented, disciplined, and security-conscious IT culture across all facilities.
- Reinforce the company mission and values through visible, consistent leadership behaviors.
Qualifications- Bachelor's degree in information technology, computer science, information systems, engineering, or a related discipline; equivalent experience may be considered.
- Seven to ten years of progressively responsible IT experience, including leadership responsibility for infrastructure, business systems, and multi-site support environments.
- Demonstrated experience managing IT operations across multiple locations and coordinating internal teams and third-party providers.
- Strong knowledge of cybersecurity controls, infrastructure lifecycle management, enterprise applications, Microsoft 365, and unified communications platforms.
- Experience with ERP environments and the governance of integrated business applications.
- Proven budget development and cost control experience, including capital planning and vendor management.
- Relevant certifications such as ITIL, CISSP, CISM, Microsoft, network, cloud, or project management credentials are helpful but not required unless specified by the company.
Key Competencies- Operational leadership and accountability.
- Infrastructure and systems judgment.
- Cybersecurity risk awareness.
- Application governance and change discipline.
- Financial management and budgeting.
- Vendor management and service oversight.
- Cross-functional communication.
- Continuous improvement mindset.
- Mission, values, and culture alignment.
Measures of Success- Reliable and secure IT operations across all facilities, with reduced business disruption and improved service consistency.
- Measurable progress against asset refresh, obsolescence reduction, and infrastructure standardization plans.
- Effective governance and support of ERP, Microsoft 365, unified communications, and approved AI tools.
- IT spending that remains aligned to approved budgets, priorities, and documented business cases.
- Leadership behavior that reflects the company mission, values, and Ideal Team Player expectations in both results and working style.
