Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.
Job DescriptionOur guests are always at home at Fairmont Hotels & Resorts - and their In Room Dining experience is no exception. Your leadership strengths as Manager, In Room Dining ensure successful operations and the consistent delivery of not only memorable cuisine, but also of outstanding guest service.
Reporting to the Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and manage the In Room Dining team and ensure service standards are followed
- Must be able to multi-task is a high work paced environment.
- Check food orders for accuracy and quality
- Ensure IRD staff work in full uniform and meeting Hotel grooming policy.
- Work with hotel leadership on creativity of special amenities and alike
- Monitor and react to all department issues with urgency and professionalism.
- Address guest concerns at a five star level
- Consistently train Colleagues to help improve overall service and standards
- Complete weekly, monthly Forbes five star audits and LQA audits
- Balance operational, administrative and Colleague needs
- Conduct regularly scheduled departmental meetings
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices
- Have full knowledge of all In Room Dining menus
- Manage the departmental budget
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Assist in other outlets as needed
- Other duties as assigned
Compensation: $90,000 - $105,000 per annum
Bonus Potential: $8K - $10K
Qualifications- Previous Food & Beverage leadership experience required
- Previous point of sale system experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
