Aramark

Director of Hotel Operations - U of M Ross School of Business

Aramark$75K — $95K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 5 years of operations management experience in a related field.
  • Bachelor's degree or equivalent experience required.
  • High energy level and proven business growth track record.
  • Exceptional interpersonal and communication skills, both verbal and written.
  • Strong leadership skills in a diverse work environment, prioritizing client and guest service.
  • Availability to work nights, weekends, and holidays as needed.

Responsibilities

  • Ensure compliance with wage and hour regulations for local employees.
  • Conduct and manage new hire paperwork and employee file maintenance.
  • Coordinate payroll functions and distribute checks.
  • Assist leadership with special projects as necessary.
  • Develop and maintain client relationships to enhance business retention.
  • Accountable for conducting business reviews and key client interactions.
  • Analyze business performance data to identify operational improvements and growth opportunities.
  • Recruit, train, coach, and provide ongoing support for management and front-line staff.
  • Optimize core processes and client relationships to drive business opportunities.
  • Ensure daily operations are executed as scheduled.

Benefits

  • Dynamic work environment on the University of Michigan's campus.
  • Opportunity to develop skills in a customer-focused setting.
  • Access to a variety of dining and service offerings.
  • Engagement in a supportive, energetic workplace culture.
Full Job Description
Job Description

We are in the University of Michigan's Central Campus which makes for a fun, energetic, and exciting atmosphere to work in. We (Aramark) service thousands of students, faculty, and staff daily at our onsite Starbucks, Seigle Café, Och Fitness Center and Private Hotel (ELCC) locations. The hotel has 104 guest rooms which is available to the MBA Program Students, Executive Education Program Students, Alumni, Parents of Students and School Affiliates only. We have an Executive Dining Room at the lower level of the Hotel in which Aramark's Award winning, Certified Executive Chefs, Cooks and Wait Staff provides excellent food service that enrich and nourish the lives of every guest creating memorable moments of their dining experience.

The Director of Hotel Operations is responsible for ensuring the quality of Aramark's products and services meet or exceed customer expectations. This opportunity will focus on developing team members, identifying ways to increase the quality of customer service, and implementing best practices across all levels.

Job Responsibilities

  • Maintain and follow all wage & hour compliance for local employees
  • Conduct all required new hire paperwork and maintain employee files for employees on-site
  • Coordinate payroll functions and check distribution.
  • Assist leadership on special projects
  • Develops and maintains client relationships to grow base business and improve retention of account base.
  • Accountable for business reviews and key interactions with key clients within the local market.
  • Reviews and analyzes business performance using plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory, waste reduction, and labor costs, which would positively impact the business.
  • Responsible for recruiting, hiring, training, coaching, and counseling management staff and front-line personnel to provide ongoing support and development.
  • Optimize core processes and positively influence client relationships and business opportunities.
  • Owns and fosters effective communication at all levels of the organization.
  • Ensures daily operations are maintained as scheduled.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

  • At least five years' experience in operations management in a related field
  • Requires a bachelor's degree or equivalent experience
  • High energy level that is communicated to the team and exhibits a proven track record for growing business.
  • Outstanding interpersonal and communications skills (both verbal and written)
  • Ability to lead in a diverse environment with a focus on client and guest service
  • Candidates must be available to work nights, weekends, and holidays as needed.


Education

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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