Director of Home Care & Residential Services - RNLocation: Columbus, OH
Classification: Full-Time | Exempt
Are you a proven leader with a passion for senior care and operational excellence?
Join Visiting Angels Columbus West, a top-rated home care agency, as our Director of Home Care & Residential Services. This is a high-impact leadership opportunity to oversee agency operations and play a key role in launching a new 16-bed residential assisted living facility in 2025.
We are seeking a strategic, compassionate professional who can lead a high-performing team, ensure compliance and quality care, and drive the growth of both our home care services and new residential program.
Key Responsibilities- Oversee all aspects of home care operations: staffing, scheduling, compliance, client intake, care management, and client satisfaction
- Lead the development, implementation, and continuous improvement of caregiver training, onboarding, and retention strategies
- Manage and coach office staff, Client Care Managers, and caregivers; conduct performance evaluations and provide ongoing feedback
- Lead the planning, licensing, and operational launch of a new 16-bed residential assisted living home in 2025
- Monitor and report on Key Performance Indicators (KPIs) to ensure service quality, financial performance, and team engagement
- Ensure regulatory compliance across all services (home care and residential), including licensure, inspections, and standards of care
- Maintain strong relationships with clients, families, caregivers, and community partners
- Manage financial performance including budget oversight, billing, payroll, and vendor coordination
- Respond to on-call evening and weekend demands as part of a shared leadership rotation
Qualifications- Bachelor's degree in Business Administration, Healthcare Management, or a related field required
- Minimum 5 years of leadership experience in home care, senior living, hospice, or a healthcare operations setting
- Proven track record in staff development, compliance oversight, and financial management
- Experience with scheduling platforms, CRM/EMR systems, and Microsoft Office
- Strong leadership presence, high emotional intelligence, and ability to manage change
- Clear and professional communication skills, both written and verbal
- Ability to problem-solve, think critically, and make informed decisions
- Must have reliable transportation and be available to support the business outside standard office hours when needed
We Offer- Competitive salary with performance-based bonus potential
- 401(k) retirement plan
- Paid time off and holidays
- Supportive leadership team and positive workplace culture
- A meaningful opportunity to lead a mission-driven organization and expand your impact in senior care
