HCA Healthcare

Director of Health Information Management- VRM

HCA Healthcare • $100K — $130K *
Nashville, TN 37211In-Person
Healthcare
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in HIM, Business Administration, IT, or Organizational Management (or active enrollment in a Bachelor's program with CEO approval)
  • Minimum 5 years of management experience
  • At least 7 years of HIM acute care coding experience
  • Experience with Computer Assisted Coding preferred
  • RHIA, RHIT, and/or CCS certification required

Responsibilities

  • Lead and guide quality outcomes for Production Coding vendors
  • Accountable for vendor and operational performance, including productivity and service levels
  • Oversee daily VRM operations and manage workflow
  • Monitor operational metrics and enforce accountability among vendors
  • Collaborate with VRM leadership to enhance relationships with internal stakeholders
  • Drive quality improvement initiatives based on data analysis
  • Provide regular performance insights and updates to leadership

Benefits

  • Comprehensive medical, dental, vision, and behavioral health benefits
  • Wellbeing support including free counseling services
  • Generous time off policies including paid family leave
  • 401(k) with 100% match on contributions between 3% to 9% based on tenure
  • Tuition assistance and support for professional certifications
  • Additional benefits like fertility support, adoption assistance, identity theft protection
Full Job Description
This position is incentive eligible.

Job Summary and Qualifications

The Director Health Information Management, Vendor Resource Management (VRM) has a key role in the strategy, planning, implementation and management of operations supporting production coding for Health Information Management Coding and Abstraction Services (HIMCAB) and Global SSC (GSSC) teams. This role is responsible for driving operational performance across vendor partners through effective resource management, data analysis, and performance oversight, including quality, productivity, and coding process, workflow, and service level adherence.

What you will do in this role:

  • Provides guidance and leadership on quality outcomes to Production Coding vendors
  • Accountable for overall vendor and operational performance outcomes, including productivity, service levels, and financial impact
  • Provides oversight of day-to-day VRM operations, including workflow management, queue oversight, and production performance
  • Ensures monitoring of operational metrics (e.g., TAT, volume, productivity, unbilled) and holds vendor teams accountable for results
  • Oversees vendor relationships and performance, including SLA adherence, issue resolution, and performance improvement actions
  • Holds vendors accountable for performance outcomes and drives improvement through structured follow-up and escalation when needed
  • Partners with VRM leadership to facilitate corporate customer relations with other teams within HIM Coding and Abstraction Services and HCA Key Stakeholders associated with Production coders' quality and operational performance outcomes.
  • Escalates any coding quality concerns to the VRM AVP, VP Global SSC, and AVP and VP Coding/Abstraction Quality.
  • Maintains VRM's Quality Control Plan for contracted production coding vendors.
  • Reviews and evaluates vendor quality outcomes and ensures appropriate follow-up actions are implemented
  • Collaborates with HIMCAB for vendor coding quality improvement opportunities; communicates the need for RCA and Action Plans to the vendors.
  • Partners with vendors and internal stakeholders to drive sustained quality improvement
  • Ensures quality expectations are achieved through operational accountability and performance management
  • Provides leadership and oversight for enterprise initiatives impacting coding operations (e.g., workflow changes, system implementations)
  • Identifies and drives operational and performance improvement initiatives based on data trends and business needs.
  • Utilizes business intelligence tools and reporting to monitor operational and quality performance
  • Leverages dashboards and KPIs to identify trends, risks, and opportunities
  • Provides regular performance updates and insights to leadership
  • Responsible for ensuring that VRM team members meet the established performance standards.
  • Stays abreast of regulatory requirements and company compliance policies, ensuring compliance and timely staff education and training.
  • Maintains vendor relationships and drives course of action as needed.
  • Leads and develops VRM leadership team with a focus on accountability, performance ownership, and continuous improvement.
  • Oversees escalation of coding quality concerns, as well as operational and system issues impacting production workflows
  • Ensures timely resolution of issues affecting performance and service delivery
  • Collaborates with leadership to establish vendor staffing strategies and volume projections
  • Provides direction for resource allocation strategy and ensures alignments with business needs.
  • Ensures effective utilization of vendor resources through proactive planning and monitoring
  • Ensures compliance with the Gold Standards and Service Level Agreements as well as standardization across enterprise.
  • Participates in the evaluation and selection of contract coding vendors.
  • Facilitates problem-solving and collaboration with HIM Coding and Abstraction Services as it relates to coding quality.
  • Provides support to Parallon HIM Coding and Abstraction Services team members' efforts on various multidisciplinary committees and work groups.
  • Practice and adhere to the Company's Code of Conduct philosophy.
  • Practice and adhere to the Company's Mission and Values.
  • Other duties as assigned


Qualifications:

  • Bachelor's degree required, ideally in areas like HIM, Business Administration, IT, or Organizational/Change Management. Degree requirement may be substituted by current enrollment in a Bachelor's degree program or equivalent work experience with CEO approval
  • Minimum 5 years' management experience.
  • Minimum 7 years recent HIM acute care coding experience, management, or consultative preferred.
  • Experience with Computer Assisted Coding preferred.
  • RHIA, RHIT and/or CCS required.


Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at HCA Healthcare.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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