About our property:
At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!
What you will have an opportunity to do:
Job Description
We are looking for a highly motivated, customer focused leader to join our leadership team as Director of Front Office. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
In collaboration with the Resort Manager, the Director of Front Office will lead the Front Office Operations team (Front Desk, Bell Services, Valet and PBX Communications) to provide exceptional service to our guests. This person will maintains established quality standards, lead the training efforts to influence the company culture and the drive to maintain service standards. As a Director of Front Office you will have influence of long range goals and planning.
If you have experience leading a successful Rooms Operations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
What are we looking for?Your Role:
- You will oversee the Rooms operations to lead the team in helping guests discover their "Wanderlust" experience
- You will be the leader of the Service Culture
- You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
- You will develop and mentor a leadership team
- You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
- You will lead the team to ensure revenue maximization and accurate forecasting of occupancy.
- Participates in Revenue Optimization Committee (ROC) meetings
- You will Participate as a member of the Executive Committee
- You will lead by example to ensure all guest interactions are handled in a professional manner.
- Provide exceptional customer service by being engaging and taking sincere interest
- Help to resolve problems and "WOW" guests through recovery when things aren't quite right
- Works closely with the hotel teams to communicate and coordinate the day
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Compensation:$115,000
$125,000
