Position Overview
Qualifications and Physical/Mental Requirements
- Reading, writing, and oral proficiency in the English language (level to be customized per position).
- The ability to follow payroll and essential sign-out procedures.
- The ability to offer any assistance possible to guests.
- The ability to respond appropriately to any hotel emergency or safety situation.
- The ability to perform other tasks or projects assigned by hotel management and staff.
- Comply with TIHTC work rules and standards per the associate handbook and management's direction.
- Work harmoniously and professionally with co-workers and management.
Specific Position Requirements
- Four-year college degree in Hotel Management
- Minimum of 3 years progressive experience in the management of deluxe property
- Prior background in catering and other F&B outlets
- Thorough knowledge of first-class food and beverage operations
- Thorough understanding of food and beverage cost controls
- Thorough knowledge of imported and domestic wines, alcoholic beverages, and mixers
- Thorough knowledge of all aspects of service
- Exceptional verbal communication skills to negotiate and persuade staff and guests to achieve results beneficial to the Hotel
- Ability to maintain excellent relations with Hotel staff
Position Responsibilities
- Monitor productivity of all Food and Beverage divisions
- Generate financial statements and reports
- Select and supervise Food and Beverage department heads and associates
- Design and develop division policies and operating budgets including, but not limited to, staffing forecasts and payroll costs
- Maximize profitability within the division
- Establish and implement objectives for the Food and Beverage department
- Handle guest complaints
- Ensure that the hotel's philosophy concerning hiring, associate relations, supervision, and discipline are met.
- Train, motivate, evaluate, mentor, and direct associates and managers to meet desired ends.
- Supervise department meetings and attend general or executive meetings as required.
- Act as Manager on Duty (MOD)
License/Certificate
Tips/BASSET certification preferred
ServSafe City of Chicago certification preferred
BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.
