12 years in hospitality management, including 5 years in concept development.
Experience launching new brands and outlets successfully.
Proven track record in training program development and team leadership.
Strong understanding of financial acumen and P&L management.
Business-savvy and strategic thinker capable of delivering results.
Visible and proactive leader with a passion for innovation in hospitality.
Ability to obtain necessary licenses from the Maryland Lottery and Gaming Control Agency.
Responsibilities
Lead concept development for new and existing food & beverage outlets.
Drive brand development initiatives and ensure operational excellence.
Develop and implement training programs for food & beverage team members.
Collaborate with casino leadership for integrated entertainment and F&B experiences.
Create operating budgets for all revenue outlets and monitor performance.
Ensure adherence to standard operating procedures for revenue and cost control.
Conduct market research to identify trends and growth opportunities.
Benefits
Comprehensive group health benefits for team members and dependents.
Free life insurance, short-term and long-term disability.
Generous retirement savings options and paid time off.
Tuition reimbursement and on-site wellness center access.
Career growth training and robust rewards recognition programs.
Annual merit-based pay increases and discretionary performance bonuses.
Discounts on hotel, food, beverage, and entertainment.
Full Job Description
Min Compensation
USD $106,254.00/Yr.
Max Compensation
USD $146,557.00/Yr.
Overview
Responsibilities
Where You'll Make an Impact:
Leads new concept development including ideation, design, and operational strategy for new and existing outlets.
Drives brand development initiatives, ensuring consistent brand standards and operational excellence.
Develops and implements comprehensive training programs for new hires and ongoing professional development for all F&B team members.
Partners with Casino Entertainment leadership to create seamless entertainment and F&B experiences that maximize guest satisfaction and revenue.
Collaborates with cross-functional teams to integrate new F&B and entertainment offerings into broader property strategies.
Develops an operating budget for each of the department's revenue outlets; after approval, monitors and takes corrective action as necessary.
Assures that F&B standard operating procedures for revenue and cost control are in place and consistently utilized.
Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.
Helps plan and approves internal sales promotion activities for the food and beverage department.
Helps plan and approve the staffing and scheduling procedures and job description/ specifications for all F&B department staff.
Manages the long-range staffing needs of the department.
Establishes quantity and quality output standards for personnel in all positions within the department.
Ensures that all legal requirements for F&B staff are consistently adhered to including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages.
Conducts market research to identify trends, new products, and growth opportunities and develops an analysis of the cost/profit benefits.
Develops and implements policies and procedures for F&B departments.
Reviews new techniques for food preparation and presentation in a manner and variety to maximize member and guest satisfaction and to minimize food costs.
Oversees actual service on a routine, random basis.
Helps develop wine lists and bottle/glass wine sales promotion programs.
Develops on-going professional development and training programs for food production, service and bar production/service personnel.
Ensures correct handling procedures to minimize China and glassware breakage and food waste.
Addresses member and guest complaints and advises the VP of F&B about appropriate corrective actions taken.
Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
Monitors employee dress codes according to policies and procedures.
Manages physical inventory verification and provides updated information to the accounting department.
Responsible for the proper accounting and reconciliation of the Point-of-Sale systems and member revenues.
Maintains records of special events, house counts, food covers and daily business volumes.
Audits and approves biweekly-weekly payroll.
Other duties as assigned.
Skills to Help You Succeed:
Proven ability to conceptualize and launch new brands in the hospitality or gaming industry.
Strong organizational, leadership, and communication skills - both written and verbal.
Excellent interpersonal skills that build trust and instill confidence to motivate, influence others, and mitigate conflict.
Ability to take the initiative to identify, prioritize and implement all elements required for the team to fulfill responsibilities in accordance with core strategic goals.
Creative problem-solving skills with the ability to maintain a high level of flexibility, professionalism, and integrity. This includes demonstrating an aptitude for effectively addressing any issue collaboratively with others.
Leadership and influencing skills that lend to leading teams, building positive relationships, and collaborating with internal and external partners.
Ability to work well under tight deadlines in a fast-paced environment.
Qualifications
Must-Haves:
Bachelor's degree (preferred).
12 years (preferred) in hospitality management, with at least 5 years in concept development.
Demonstrated success in brand development and launching new outlets.
Proven track record in training program development and team leadership.
Business savvy.
Demonstrated financial acumen, capable of providing strong P&L.
Business-savvy, strategic thinker with the ability to deliver results.
A visible, proactive leader with a passion for innovation and hospitality.
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Physical Requirements:
Ability to work long hours.
Ability to stand for long periods of times without sitting or leaning.
Ability to climb stairs multiple times daily.
Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to climb, bend, stretch, twist or reach with your body and arms.
Ability to work under variable temperatures and noise levels.
Working Conditions:
24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
What We Offer
Perks We Offer You
Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts
