Grand Casinos HinckleyDirector of Food & BeverageDEPARTMENT:Food & Beverage
EXEMPT (Y/N):Y
REPORTS TO: Vice President of Food & Beverage
SALARY GRADE:E11
The OpportunityAs the Director of Food & Beverage, you will provide leadership, direction, and operational oversight for all Food & Beverage venues, ensuring exceptional guest experiences, financial performance, operational excellence, and team member development. You will partner closely with the Vice President of Food & Beverage to execute department strategies, achieve revenue and profitability goals, and uphold Grand Casino's service standards, values, and culture.
What You'll OwnOperational Leadership- Direct day-to-day operations of all Food & Beverage outlets, including restaurants, bars, banquets, catering, and quick-service venues.
- Ensure operational excellence, consistency, and quality standards across all locations.
- Monitor guest satisfaction metrics and implement action plans to improve service delivery and overall guest experience.
- Conduct regular venue inspections to ensure compliance with cleanliness, safety, food quality, and operational standards.
- Collaborate with Culinary leadership to ensure menu execution, product quality, and service effectiveness.
Financial Management- Assist in developing and managing annual operating budgets.
- Monitor revenue, labor, food cost, beverage cost, and operating expenses to achieve financial objectives.
- Analyze financial reports, identify trends, and implement corrective actions when necessary.
- Develop strategies to maximize profitability while maintaining guest satisfaction and operational standards.
- Identify opportunities for increased sales, efficiency improvements, and cost savings.
Leadership and Talent Development- Directly lead Food & Beverage Managers and outlet leadership teams.
- Build a high-performing culture through coaching, accountability, recognition, and development.
- Partner with Talent Acquisition and Talent Management teams on recruitment, succession planning, and workforce strategies.
- Conduct performance reviews and support development plans for leaders and emerging talent.
- Ensure leaders consistently model Grand Casino's values and servant leadership philosophy.
Employee Relations- Address associate concerns and workplace issues in partnership with Talent and Organizational Effectiveness.
- Lead investigations related to policy violations, guest complaints, and workplace concerns when appropriate.
- Promote a positive, inclusive, and respectful workplace culture.
- Ensure compliance with company policies, employment practices, and applicable labor regulations.
Compliance and Risk Management- Ensure compliance with all regulatory requirements related to food safety, alcohol service, sanitation, gaming regulations, and workplace safety.
- Maintain and monitor ServSafe, Alcohol Awareness, and other regulatory certification requirements.
- Ensure all outlets consistently meet health department and regulatory standards.
- Develop action plans to address audit findings and operational risks.
Strategic Execution- Partner with the VP of Food & Beverage to execute departmental strategic initiatives.
- Lead implementation of operational improvements, service enhancements, and new programs.
- Participate in capital planning, renovation projects, and venue enhancements.
- Prepare reports and recommendations for leadership regarding department performance and opportunities.
Collaboration- Partner with Culinary, Hotel, Gaming, Marketing, Facilities, Security, and Finance teams to support property-wide objectives.
- Participate in leadership meetings and contribute to strategic discussions.
- Foster strong communication and collaboration across departments.
Other- Participate in special projects and strategic initiatives.
- Perform other duties as assigned.
You'll Thrive If You- Serves and develops others by building strong relationships.
- Leads with integrity, accountability, and professionalism.
- Creates an inclusive environment where all associates feel valued and respected.
- Demonstrates strong business acumen and operational decision-making.
- Drives results through effective planning, execution, and accountability.
- Champions continuous improvement and innovation.
- Aligns team objectives with organizational goals and Mille Lacs Band values.
- Demonstrates commitment to personal and professional growth.
What You BringQualifications- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Five (5) to seven (7) years of progressive Food & Beverage leadership experience required, including Restaurant General Manager of high volume fine dining operation, and past responsibility for high volume bar/lounge services.
- Minimum three (3) years of multi-unit management experience required.
- Experience managing large teams in hospitality, gaming, resort, hotel, or restaurant environments preferred.
- Strong understanding of budgeting, forecasting, profit and loss statements, labor management, and cost controls.
- Experience leading through organizational growth and operational change.
- ServSafe Certification preferred.
- Alcohol Awareness Certification preferred.
- Must be able to secure and maintain a Gaming Regulatory Authority license.
- Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Must Have Skills- Exceptional leadership and team development skills.
- Strong financial and business acumen.
- Excellent guest service orientation.
- Outstanding communication and relationship-building skills.
- Ability to influence and lead across multiple departments.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience conducting investigations and handling employee relations matters.
- Strong conflict resolution and coaching skills.
- Proficiency with Microsoft Office and business reporting systems.
- Ability to effectively present information to senior leadership and operational teams.
Success MeasuresThe Director of Food & Beverage will be evaluated on:
- Guest Satisfaction Scores
- Revenue and Profitability Performance
- Food and Beverage Cost Management
- Labor Efficiency and Productivity
- Team Member Retention and Engagement
- Health, Safety, and Regulatory Compliance
- Leadership Development and Succession Readiness
- Execution of Strategic Initiatives and Operational Improvements
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