The Director of Events is responsible for the oversight and operational performance of the Event Venues. The Director of Events will ensure maximum guest satisfaction through planning, organizing, directing and controlling the administration and management of the salaried and hourly staff. This person should have a demonstrated ability in meeting events objectives and a proven track record of strategic planning and implementation leading to successful outcomes in the events arena.
Responsibilities:
- Manage weekly BEO meetings to discuss the upcoming events with other department heads to ensure the proper execution of all events.
- Maintain standards for business processes between group sales and banquet events to ensure quality of booking criteria and contract integrity.
- Responsible for the achieving goals set for the event and banquet department. Will be responsible for cost and profit goals as it relates to the event operation.
- Ensure professional and timely communication with all event queries and clients
- Ensure all contracts are completed and payment is collected in advance of all events.
- Development of annual budget, period end critiques and forecasts.
- Controls labor, costs and expenses, and operates within budgetary and forecasted guidelines.
- Supervises Event and Banquet department staff to include training, development, counseling and disciplining of staff.
- Ensures adequate management coverage within the event operation to include weekends and weekday evenings.
- Ability to run Banquet floor as needed for additional coverage.
- Create special events in conjunction with the Executive Chef.
- Works closely with Executive Chef to ensure that menus are up to date& competitive in terms of pricing and offerings.
- Required to develop and implement theme parties, props, special event parties, holiday parties, etc. as needed.
- Required to perform a monthly walk-through of all banquet areas for work orders and review sanitation issues.
- Responsible for following proper controls and standard operating procedures regarding billing and advanced payment of social clients.
- Attend community and business events including joining local/national organizations.
- Handle group events as deemed necessary by General Manager
- Support and monitor cleanliness and safety issues when touring the hotel.
- Maintains effective communications within and between departments to ensure proper servicing of guests' expectations.
- Implements and supports hotel operation policies and procedures.
- Attend daily, weekly, and monthly meetings to ensure the hotel and events are operating efficiently to the Arlo Williamsburg standards.
Requirements:
- Prior experience in Events, Catering and/or Convention Services (3-5 years)
- Accuracy with numbers, budgeting experience administration
- High degree of organization and motivation
- Excellent verbal and written communication skills
- Outgoing, pleasant personality and good grooming
- Able to use Microsoft Word, Excel, and Outlook
- Strong project management skills
- Ability to analyze client needs and negotiate pricing
- Ability to work under time pressures and extensive hours
- Maintain a high level of professional appearance, demeanor and image of self and hotel.
- Be sales and profit minded.
Salary: $110,000.00 - $120,000.00 per year
