Marriott International

Director of Event Operations

Marriott International • $90K — $120K *
Arlington, VA 22204In-Person
Hospitality & Recreation
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • High school diploma or GED with 4 years of experience in event management, food and beverage, sales, or marketing; or a 2-year degree in Hospitality or related major with 2 years of experience.
  • Strong understanding of event logistics and customer service principles.
  • Proven track record of managing operational budgets and maximizing profitability.
  • Experience leading and developing a diverse team of event professionals.
  • Familiarity with food handling and sanitation standards.

Responsibilities

  • Manage daily operations of event service and banquet teams.
  • Develop and execute business plans and long-term strategies for event operations.
  • Oversee event logistics and ensure adherence to standards and policies.
  • Maintain financial performance and budget compliance of event operations.
  • Consult with clients to determine event objectives and ensure satisfaction.
  • Lead event operations meetings and coordinate across departments.
  • Review staffing levels and address potential challenges with the team.

Benefits

  • $7,500 sign-on bonus payable in 90 days.
Full Job Description
Job Description

JOB SUMMARY

Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets
• Works with the management team to develop and implement the business plan and long term strategies for event operations.
• Establishes and monitors measurable goals for the department.
• Champions all standards, policies and procedures in the Event Operations departments.
• Oversees the execution of event logistics for all events.
• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
• Ensures function space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Participates in MVP audits and level certification for all technicians.
• Ensures employees maintain required certification.
• Assists with implementation and execution of all event related corporate initiatives and promotions.

Managing Profitability
• Ensures department is working within budget and adjusts expenditures according to revenues.
• Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
• Reviews effectiveness of event operations annually and makes appropriate adjustments.

Ensuring Exceptional Customer Service
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.

Leading Event Management Teams
• Leads execution of activities in Event Operations to support the Event Management strategy.
• Leads event management/operations meetings.
• Coordinates the Event Operations members of Event Delivery teams.
• Works with culinary team to ensure compliance to food handling and sanitation standards.
• Works with Human Resources to ensure compliance with all applicable laws and regulations.
• Ensures that regular, ongoing communication is happening in all areas of event operations.

Maintaining Relationships with Property Stakeholders
• Communicates effectively with property departments outside of Event Operations.
• Maintains a strong working relationship with guests/clients, vendors and competitors.

Conducting Human Resources Activities
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.
• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

$7,500 sign-on bonus payable in 90 days

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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