Publishers Clearing House

Director of Event Operations (Banquets)

Publishers Clearing House • $80K — $95K *
Opelika, AL 36801In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Banquets, Event Operations, Conference Services, or Food & Beverage within a luxury hospitality environment.
  • Demonstrated success in managing large-scale banquet operations and high-performing teams.
  • Strong financial acumen including budgeting, forecasting, and cost controls.
  • Exceptional leadership and communication skills for effective cross-department collaboration.
  • Passion for guest service and associate development.

Responsibilities

  • Lead all banquet and event operations with a focus on guest satisfaction and brand standards.
  • Build and mentor a high-performing Event Operations team, promoting accountability and teamwork.
  • Collaborate with Sales and Resort Leadership to enhance operational efficiency and maximize event revenues.
  • Oversee operational excellence in staffing, budgeting, and inventory management for seamless events.
  • Foster strong client relationships by engaging proactively and resolving issues to enhance service quality.

Benefits

  • Competitive base salary plus performance incentives.
  • Comprehensive health insurance including Medical, Dental, and Vision.
  • Paid holidays, personal time off, and a 401(k) plan with company match.
  • Discounts at Marriott locations and other amenities across PCH Hotels & Resorts.
  • Tuition reimbursement and opportunities for leadership development and career advancement.
Full Job Description
Director of Event Operations

Auburn Marriott Opelika Resort & Spa at Grand National
Opelika, Alabama

What You'll Do

  • Provide strategic leadership for all banquet and event operations, ensuring flawless execution, exceptional guest satisfaction, and Marriott brand standards across every meeting, conference, wedding, and special event.
  • Recruit, coach, and develop a high-performing Event Operations team, fostering a culture of accountability, collaboration, continuous improvement, and Hospitality with Heart & Soul.
  • Partner closely with Sales, Event Management, Culinary, and Resort Leadership to maximize event revenue, support group business, enhance operational efficiency, and deliver extraordinary guest experiences.
  • Lead operational excellence through staffing, labor management, budgeting, inventory, equipment management, and continuous process improvement while maintaining the highest standards of quality and service.
  • Build strong relationships with clients by actively engaging throughout the event experience, resolving challenges with urgency, and identifying opportunities to elevate service, generate repeat business, and strengthen the resort's reputation.


The Ideal Candidate

  • Progressive leadership experience in Banquets, Event Operations, Conference Services, or Food & Beverage within a full-service Marriott hotel, resort, or comparable luxury hospitality environment.
  • Proven success leading large banquet operations, developing high-performing teams, and delivering exceptional service for meetings, conferences, weddings, and special events.
  • Strong financial and operational expertise, including labor management, budgeting, forecasting, cost controls, inventory management, and revenue optimization.
  • Exceptional leadership, communication, and organizational skills with the ability to manage multiple priorities while collaborating across hotel departments.
  • Passion for coaching associates, exceeding guest expectations, and creating a culture where both people and performance thrive.


Benefits & Perks

  • Competitive base salary plus annual performance incentive
  • Comprehensive Medical, Dental, Vision, Life Insurance, FSA/HSA, and Short- & Long-Term Disability benefits
  • Paid Holidays, PTO, and 401(k) with company match
  • Marriott hotel discounts worldwide plus dining, golf, spa, and retail discounts across PCH Hotels & Resorts
  • Tuition reimbursement and exceptional leadership development and career growth opportunities


If you're ready to lead exceptional teams, deliver extraordinary events, and create memorable experiences at one of the Southeast's premier resorts, we'd love to connect with you.

About Publishers Clearing House

Publishers Clearing House is a direct marketing company that offers sweepstakes and contests to promote magazine subscriptions and merchandise sales. The company was founded in 1953 and is headquartered in Jericho, New York. Publishers Clearing House operates through various channels, including direct mail, email, and online advertising. The company is known for its famous sweepstakes, where winners receive large cash prizes. Publishers Clearing House is a subsidiary of a larger company called PCH Media. The company has been the subject of controversy due to its marketing practices and allegations of deceptive advertising.
Learn more about Publishers Clearing House
Size
500 employees
Industry
Media
Founded
1996
* Ladders Estimates

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