Position Summary

The Director of Enterprise Applications - Operations will lead the strategy, implementation, and

maintenance of all core business applications that drive our transportation and logistics operations. This

leadership role includes critical systems such as Transportation Management Systems (TMS) and

Electronic Data Interface environments. This role will coordinate across a peer Director for Applications

ensuring quality customer delivery. This leader will ensure our application landscape is robust, scalable,

and optimized to support the high-demand, 24/7 nature of the transportation industry, driving efficiency

and competitive advantage.

Essential Duties and Responsibilities (include the following. Other duties may be assigned.)

1. Strategy & Roadmap (20%)

Develop and execute a multi-year strategy for the enterprise application portfolio, aligning with

the company's goals for fleet expansion, operational efficiency, and customer experience.

Lead the selection, evaluation, and implementation of new to modernize the applications

technology stack.

Manage the application lifecycle, including upgrades, deprecations, and integrations, ensuring

minimal disruption to operations.

Establish and manage the annual capital budget for all enterprise applications, including

licensing, support, and project costs.

2. Leadership & Team Management (25%)

Lead, mentor, and develop a high-performing team of application managers, business analysts,

and developers to deliver and understand ACT functions.

Foster a culture of technical excellence, service delivery (ITIL or similar), continuous

improvement, and strong partnership with business stakeholders (Operations, Finance,

Maintenance).

Oversee vendor management and contract negotiation for key software providers.

3. Operational Excellence, Quality Delivery and Support (35%)

Ensure the stability, security, and performance of all mission-critical applications, establishing

SLAs and monitoring key metrics.

Oversee the management of core transportation systems, including driver payroll, freight billing, load tracking, and fuel management.

Drive standardization of processes across different business functions through effective application configuration and utilization.

Implement governance processes to manage change requests, prioritize enhancements, and control application configuration

. Support SOX and SOC IT controls and requirements.

4. Business Partnership & Innovation (20%)

Serve as the primary liaison between the IT department and key business leaders, translating complex operational requirements into technical application solutions.

Work collaboratively with Infrastructure and Information Assurance leadership to foster effective and secure applications frameworks

. Identify opportunities to leverage AI, predictive analytics, and emerging technologies to optimize business operations and effectiveness.

Oversee data governance related to enterprise applications, ensuring data accuracy and integrity for reporting and decision-making.

Embrace emerging trends, operations and technologies that are applicable to the company.

Pay Range: - , General Benefits:

Job Requirements

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodation may be made to enable individuals with disabilities

to perform the essential functions.

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a

related field.

Minimum of 8 years of progressive experience in Enterprise Applications management, with at

least 2-3 years in a Director or similar Senior Leadership role.

Direct working experience with enterprise application environment providing a resilient

applications environment. Experience in software development methodologies resulting in

high quality service delivery.

Proven experience leading large-scale system implementations.

Strong understanding of transportation business processes.

Excellent communication, negotiation, and presentation skills, with the ability to communicate

technical strategies to C-level executives.

Preferred Qualifications

Master's degree in a relevant field.

Experience in LTL TMS, EDI environments in support of transportation operations.

Familiarity with modern integration platforms and API management in a hybrid cloud

environment.

Strong customer service skills and demonstrated the ability to build professional relationships.

Strong leadership, teamwork and interpersonal skills.

Capable of dealing effectively with change.

Extremely well organized.

Highly motivated individuals who can work in a fast-paced environment.

Ability to participate in the analysis and/or resolution of IT and business issues.

Physical Demands - The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job. Some travel is required.

Work Environment - The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable accommodation

may be made to enable individuals with disabilities to perform the essential functions.

Category: General Office Administration