Job Skills / Requirements

The Director, Employee Relations & People Experience serves as CSG's subject matter expert for employee relations, workplace investigations, leadership coaching, and organizational culture. This role leads strategies that foster a positive, engaging, and legally compliant workplace while supporting continued organizational growth.

Partnering with executive leadership, People Operations, Regional People Business Partners, Operations, and Legal Counsel, this position provides strategic guidance on complex employee relations matters, investigations, leadership effectiveness, employee experience, and employment law compliance.

Key Responsibilities

• Lead employee relations strategy across multiple operating regions.
• Conduct and oversee complex investigations involving harassment, discrimination, retaliation, ethics, policy violations, wage and hour concerns, and other sensitive matters.
• Provide recommendations that balance legal compliance, business objectives, and employee experience.
• Partner with leadership and Legal Counsel on high-risk ER matters.
• Analyze ER trends and develop proactive strategies to reduce risk.
• Advise and coach executives, managers, supervisors, and Regional People Business Partners on performance management, corrective action, documentation, conflict resolution, policy interpretation, and difficult employee conversations.
• Support leaders through organizational change and complex workplace challenges.
• Develop strategies that strengthen employee engagement, recognition, retention, leadership accountability, and workplace culture.
• Analyze turnover, exit interviews, engagement results, and employee feedback to identify improvement opportunities.
• Champion CSG's Core Values and promote consistent leadership practices.
• Develop and facilitate training on employee relations, coaching, workplace conduct, investigations, conflict resolution, communication, and performance management.
• Partner with People leadership on succession planning, organizational development, and leadership capability.

• Ensure compliance with applicable federal, state, and local employment laws.
• Coordinate responses to the EEOC, California Civil Rights Department (CRD), Labor Commissioner, unemployment claims, and other employment-related agencies.
• Partner with Legal Counsel to mitigate organizational risk and support employment-related matters.
• Maintain confidential ER and investigation records and promote consistent application of company policies.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, Employment Law, or related field, or equivalent education and professional experience.
• 5-10 years of progressive HR experience, including at least 5 years specializing in Employee Relations.
• At least 3 years of leadership experience managing or influencing HR teams, leaders, or cross-functional initiatives.
• Extensive experience conducting complex workplace investigations.
• Strong knowledge of California employment law and federal employment regulations.
• Experience supporting multi-site operations and high-volume hourly workforces.
• Bilingual English/Spanish required.
• Strong leadership, coaching, conflict resolution, communication, and professional judgment.
• Ability to maintain confidentiality when handling sensitive employee matters.

Preferred Qualifications

• SHRM-SCP, SHRM-CP, SPHR, PHR, or equivalent HR certification.
• Workplace Investigation, Mediation, or Conflict Resolution certification.
• Experience in staffing, hospitality, facilities services, janitorial, or other service-based industries.

Work & Travel Requirements

• Approximately 40% travel to company locations for investigations, training, operational support, and leadership partnership.
• Ability to communicate effectively with employees, leaders, clients, legal counsel, and business partners.
• Ability to maintain confidentiality when handling sensitive employee and organizational information.

Compensation & Benefits

Salary: $120,000-$140,000 annually, based on experience and qualifications.

This position is eligible for the company's annual bonus program and a comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, 401(k), and professional development opportunities.

Join CSG's People Operations leadership team and help shape our culture, strengthen leadership capability, enhance the employee experience, and drive positive business outcomes across the organization.

Additional Information / Benefits

Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan

This job reports to the SVP of Human Resources

This is a Full-Time position

Travel is required occasionally