Director of Email Marketing Retention Lifecycle Loyalty

BluZinc

$140K — $170K *
Miami, FL 33186In-Person
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in retention/lifecycle marketing, preferably in DTC, eCommerce, or app-focused sectors.
  • Proven record of developing personalized multi-channel marketing journeys.
  • Expertise in platforms like Klaviyo, Attentive, PostPilot, and ideally Braze or Airship.
  • Strong analytical skills with a focus on retention metrics like RFM and churn prediction.
  • Experienced in integrating CRM, CDP, and data warehouse systems for enhanced insights.
  • Excellent project management and collaboration with cross-functional teams.
  • Background in subscription, mobile-first, or hybrid product marketing.

Responsibilities

  • Lead the strategy and automation roadmap for customer lifecycle marketing.
  • Develop logic-driven customer journeys using Klaviyo, Attentive, PostPilot, or similar tools.
  • Implement real-time data triggers and create advanced customer segmentation.
  • Work alongside teams in acquisition, conversion rate optimization, sales, and creative to ensure cohesive messaging.
  • Conduct A/B tests aimed at optimizing metrics like open rates, conversion rates, and lifetime value.
  • Monitor platform performance and conduct journey audits while driving continuous improvements.

Benefits

  • Fully remote work with a virtual team environment.
  • Opportunity to work in a fast-growing startup with substantial revenue growth.
  • Engage in a collaborative, innovative culture focused on customer experience and business growth.
Full Job Description
Job Description
Senior Digital Marketing Manager / Diicrtor of Lifecycle Marketing job opening for a Florida founded, fully remote USA based virtual team who have grown this not long ago start up to $130MM Revenue over the last few years investing for continued global growth.

Your expertise must include Klaviyo, Email, CRM, SMS, Braze, activation, retention, loyalty, churn reduction in a D2C online training courses, digital coaching business with direct response and video sales letter marketing expertise.

Depending on experience, base compensation $140K-$170K + bonus + benefits.

Are you a retention powerhouse who lives and breathes data-driven personalization and customer journey mapping? Join our fast-growing DTC brand as Senior Lifecycle Marketing Manager and own the full-funnel strategy across email, SMS, direct mail, app push, and phone touchpoints.

You'll architect intelligent, behavior-based messaging flows that engage customers at every stage-onboarding, first purchase, repeat, cross-sell, reactivation-maximizing LTV while minimizing fatigue.

What You'll Do

  • Lead the end-to-end lifecycle strategy and automation roadmap
  • Build logic-driven journeys across Klaviyo, Attentive, PostPilot, Braze/Airship, or similar platforms
  • Implement real-time data triggers and advanced segmentation
  • Collaborate with acquisition, CRO, sales, and creative to align messaging across all channels
  • Design and run A/B tests, optimizing open rate, CVR, RPR, and LTV
  • Own platform performance reporting, journey audits, and continuous improvement cycles


What You Bring

  • 6+ years in retention/lifecycle marketing, ideally in DTC, eCommerce, or app-based environments
  • Proven success scaling personalized multi-channel journeys
  • Deep knowledge of platforms like Klaviyo, Attentive, PostPilot-and ideally Braze or Airship
  • Strong analytical mindset with experience in RFM, churn prediction, and event-driven logic
  • Comfortable building systems that integrate CRM, CDP, and data warehouse insights
  • Excellent project management and cross-functional collaboration chops
  • You've worked with subscription, mobile-first, or physical/digital hybrid products.


This is your chance to build the future of lifecycle marketing in a fast-paced, collaborative environment. If you're passionate about creating connected customer experiences that drive real business growth, we want to hear from you.

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