MGM Resorts International

Director of Data Operations

MGM Resorts International • $125K — $150K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, Information Systems, Business Analytics, or a related field (or equivalent work experience) required
  • 10+ years of relevant experience in data operations, data engineering, or IT platform management, with at least 3+ years in a leadership role required
  • Strong hands-on knowledge of modern cloud data architectures (Azure preferred) and Databricks required
  • Proven track record in managing structured incident management frameworks and reducing incident rates required
  • Exceptional communication skills to convey complex technical issues in clear, business-friendly terms required

Responsibilities

  • Serve as the primary escalation point for high-priority operational incidents, facilitating rapid resolution
  • Lead post-incident reviews and root-cause analysis to shift from reactive to proactive operations
  • Define, monitor, and report on operational KPIs focusing on system stability and recovery times
  • Translate technical system statuses into clear language for business stakeholders
  • Act as a trusted operational partner for business stakeholders regarding data platform health
  • Drive process improvements to enhance operational productivity and reduce manual overhead
  • Implement automation strategies to create a resilient data infrastructure and manage legacy system transitions

Benefits

  • Access wellness programs that support mental and physical health
  • Enjoy discounts on hotel stays, dining, retail, and exclusive travel perks
  • Free parking for all employees regardless of shift
  • Comprehensive healthcare and financial support options
  • Career development programs and community volunteer opportunities
Full Job Description
Las Vegas, Nevada

THE JOB:

MGM Resorts International is seeking a strategic, proactive, and highly analytical Director of Data Operations to lead the operational health, performance, and continuous improvement of our enterprise data platforms. In this critical leadership role, you will be responsible for overseeing day-to-day data operations, driving team and platform productivity, and executing strategies to reduce technology debt across our data ecosystem. The ideal candidate will bridge the gap between technical operations and business impact, demonstrating a strong technical foundation in modern data architectures alongside the ability to communicate operational complexities in clear, non-technical terms to business stakeholders.

THE DAY-TO-DAY:

  • Serve as the primary point of escalation for high-priority operational incidents, ensuring rapid, structured coordination and swift resolution.
  • Lead post-incident reviews and root-cause analysis (RCA) to identify systemic problems, transitioning the operations team from reactive firefighting to proactive prevention
  • Define, monitor, and report on operational Key Performance Indicators (KPIs) focused on system stability, incident trends, and recovery times.
  • Translate complex technical system statuses, operational issues, and platform roadmaps into clear, non technical language tailored for business leaders and VPs
  • Act as the trusted operational partner to business stakeholders, ensuring they are kept informed of data platform health, system availability, and the business impact of major incidents.
  • Coordinate cross-functional communication during critical operational windows, ensuring aligned expectations between IT-Development and business units.
  • Drive continuous process and workflow improvements to significantly boost operational productivity and reduce manual overhead for the engineering and operations teams. Streamline critical operational workflows and processes, to optimize business performance and overall efficiency
  • Implement intelligent automation strategies to replace manual interventions, ensuring a scalable and highly resilient data infrastructure. Partner with Data Engineering and Architecture teams to identify, prioritize, and systematically reduce technical debt across the data ecosystem
  • Manage the strategic, low-risk decommissioning of legacy systems (e.g., legacy ETL tools and associated environments) while ensuring seamless transitions to modern platforms
  • Lead the operational health of enterprise data platforms and pipelines, including proactive monitoring and workload automation (e.g., Control-M)
  • Collaborate with Data Compliance and Governance teams to enforce robust data governance standards, lineage, and access controls.
  • Leverage enterprise data governance tools to manage data quality, metadata cataloging, and security protocols across cloud platforms
  • Manage relationships with strategic vendors, evaluate technology proposals, and provide key commercial and technical recommendations. Mentor, develop, and lead a high-performing, customer centric data operations team


THE IDEAL CANDIDATE:

  • Bachelor's degree in computer science, Information Systems, Business Analytics, or a related field (or equivalent work experience) Required
  • 10+ Years of Prior Relevant Experience in data operations, data engineering, or IT platform management, with at least 3+ years in a leadership or director-level capacity Required
  • Technical Skills: Strong hands-on knowledge and experience with modern cloud data architectures (Azure preferred) and Databricks Required
  • Incident & Problem Management: Proven track record of managing structured incident management frameworks, reducing incident rates, and executing successful escalation procedures Required
  • Communication: Exceptional ability to communicate complex technical operational issues in clear, business-friendly, non-technical terms to senior business leaders Required


THE PERKS & BENEFITS:

  • Prioritize your wellness, access programs crafted to nurture your mental and physical health.
  • Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
  • Park with ease-whether you're on or off shift, it's free!
  • From healthcare to financial support and generous time-off options, we've got you covered.
  • Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=13001

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Keep Up to Date

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ

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