As a Director of Customer Success, Automotive, you will play a pivotal role in maintaining and growing key accounts and supervising our Customer Success Specialist and their respective client portfolios to ensure retention and growth. A successful Director of Customer Success will be someone who can think "outside of the box" and work under pressure to exceed client expectations and develop client solutions. This role will require a qualified individual to work onsite three (3) days per week out of our New York City office. Responsibilities: • Build and cultivate relationships with existing and prospective clients to drive revenue growth and ensure retention and expansion with clientele • Supervise members of the Customer Success team • Successfully manage book of business with minimal involvement from senior management • Identify opportunities for upselling, cross-selling, and pitching new business ideas • Enhance the SaaS customer experience across onboarding, support and account management stages • Lead projects and campaigns involving multiple stakeholders, ensuring prompt and efficient turnaround of deliverables • Assist Sales team by providing support for proposals and new business initiatives • Identify opportunities for upselling, cross-selling, and pitching new business ideas • Monitor and improve customer success KPIs to ensure scalability of processes and frameworks • Contribute to and lead strategic discussions with both clients and Constellation leadership Job Requirements: • 5+ years of leadership experience in a client-facing roles role within the Automotive sector, preferably in SaaS or digital marketing • Demonstrated proficiency in understanding digital campaigns, metrics, and analytics • Must be operational-minded to identify efficiencies, improve processes, implement strategies, and conduct training sessions to facilitate the ongoing growth of the Customer Success team • Ability to multitask and manage multiple projects and tasks with a strong focus on client satisfaction • Skilled in developing and executing client contracts and proposals • Excellent communications skills (both internal and external) required • Proven track record of engaging with senior leadership • Demonstrated proactive problem-solving abilities and emotional maturity • Available and willing to travel for in-person client meetings as needed • Exceptional attention to detail, organizational, and time management skills Nice to Haves: • Tier 3 auto experience • Experience with Facebook Ads Manager, Search Engine Marketing and Social Recommendations/Optimizations and SaaS technologies Other Job Information: This job description is not all inclusive. Constellation reserves the right to amend this job description at any time. Benefits at Constellation: • Comprehensive Healthcare, Dental, and Vision coverage • Flexible PTO • Hybrid work environment • Casual in office dress code • Competitive 401k plan with company match • Commuter and Parking Benefits • Paid Family Leave • UberEats stipend & free snacks and beverages • Wellness programs and other employee perks Compensation Package: The total compensation package is made up of base compensation, equity, and benefits New York Pay Range: $130,000 - 150,000 + Bonus #LI-Hybrid: hybrid positions