Job Description
The Problems You'll Solve:
-Develop and implement operational frameworks, standards, and workflows that promote consistency across processes, systems, communications, and quality standards.
-Supervise Operations, Gifts Intake, Ceremonial Affairs, and Writing teams, ensuring effective coordination, accountability, and high-quality service delivery.
-Identify and implement opportunities for automation, process optimization, efficiency gains, and compliance improvements.
-Establish and maintain comprehensive correspondence management systems to track, route, monitor, and close constituent cases efficiently.
-Oversee the timely and accurate management of high-volume public inquiries, including 311 service requests, hard mail, emails, and telephone calls.
-Direct correspondence operations and analyze inquiry trends to improve response times, identify recurring issues, and standardize constituent responses.
-Conduct comprehensive audits of correspondence, casework, and gifts management processes to ensure accuracy, compliance, accountability, and adherence to established standards.
-Partner with the Department of Records and Information Systems (DORIS) to ensure accurate gift inventory management, records retention, and archival compliance.
-Serve as the primary Intranet Quorum (IQ) administrator, overseeing system functionality, user needs, vendor relationships, service contracts, updates, and ongoing system enhancements.
-Work with liaisons at 60 city agencies and offices to ensure that citywide correspondence staff are providing constituents with efficient and effective customer service; distributes monthly reports and follows-up on the status of each.
About You:
-Change Management: Ability to implement new processes, workflows, or reporting systems without disrupting operations is important for organizational growth.
-Strategic Planning and Decision-Making: develop operational strategies, set priorities, and make informed decisions that balance speed, quality, budget, and capacity
-Advanced written and verbal communication skills
-Ability to draft clear, concise, and legally sound correspondence.
-Leadership and supervisory experience
-Managing workflows and ensuring compliance with agency policies.
-Familiarity with government, records and gift compliance requirements
-Experience in managing high level written communication, including drafting and editing official correspondence, reports, and publications
-Understanding of public service ethics and confidentiality requirements.
Minimum Required Qualifications:
-Bachelor's degree in a relevant field such as public administration, communications, political science, or related discipline
-Minimum of 5 years in executive correspondence, administrative management, or public service roles.
-Proficiency in Microsoft Office Suite and other administrative or document management systems.
-Experience with document management, filing systems, and electronic correspondence platforms.
Preferred Skills:
-Ability to work independently and as part of a team.
-Strong problem solving and decision making skills.
-Flexibility to handle urgent or time sensitive correspondence.
-Understanding of public service ethics and confidentiality requirements.
DIRECTOR OF THE OFFICE OF CORR - 94585
Qualifications
1. A Baccalaureate degree from an accredited college or university and five years satisfactory full-time professional experience, including a minimum of two years in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position.
Additional Information
