Job Description
We are seeking an experienced sales leader to lead an immunology sales region for their respective geography. This Director of Commercial Operations (DCO) has overall responsibility for the management and results of the customer teams for which they are responsible. This includes staffing and selection of the customer team leaders and customer team representatives, development of strategic plans, resource allocation decisions, ownership/management of the "customer experience," and accountability of the P&L for their assigned region.
This is a field-based sales leadership position that is responsible for the U.S. Centralregion.
Responsibilities:
Lead, recruit, develop, and retain a highperforming regional team to execute approved customer engagement strategies that achieve business objectives.
Own the customer portfolio and overall customer experience, ensuring delivery of accurate and trusted communications across all team touchpoints.
Build and sustain business relationships with senior leaders and industry thought leaders to support strategic engagement.
Align account plans with payer and managed-care considerations to optimize access and reimbursement strategies.
Deliver regional business results and meet defined P&L targets.
Communicate and embed a customer-centric vision across large teams, motivating employees at all levels toward shared goals.
Contribute to national strategy and tactics through active participation on cross-functional teams.
Proactively identify and pursue opportunities to grow the business.
Maximize business potential by leveraging payer, patient, and HCP interactions and interdependencies.
Provide input to set annual financial goals for the assigned customer base.
Ensure compliance with company policies, business practices, and regulatory requirements.
Qualifications:
Required:
BA/BS degree and at least 10 years of experience in sales, marketing, or managed care within the pharmaceutical industry.
Minimum of 3 years of people management experience.
At least 3 yearsexperience building and managing customer relationships.
Resident of the U.S. Central region with the ability to travel up to 50%, including overnight trips within the assigned territory.
Demonstrated ability to develop regional strategic business plans, implement omnichannel strategies, and partner cross-functionally to achieve launch and growth objectives.
Strong knowledge of Regional healthcare dynamics, including provider organizations, IDNs, specialty pharmacies, and access/reimbursement considerations.
Track record of building and developing high-performing teams; strengths in strategic agility, business acumen, decision quality, driving results, managerial courage, and building effective teams.
Valid drivers license.
Preferred:
Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline.
Deep experience in immunology, specifically Inflammatory Bowel Disease within Gastroenterology, including proven success in competitive markets and product launches.
Required Skills:
Clinical Immunology, Clinical Immunology, Customer Engagement, Customer Portfolio, Customer Relationship Building, Immunoassays, Immunology, Immunotherapy, Inbound Phone Sales, Inflammatory Bowel Diseases, Managed Care Marketing, Managerial Courage, New Product Launch Strategies, People Leadership, Pharmaceutical Sales, Regulatory Compliance, Regulatory Requirements, Relationship Building, Resource Allocation, Sales Forecasting, Sales Goal Achievement, Sales Pipeline Management, Sales Reporting, Sales Strategy Development, Strategic Planning {+ 2 more}
Preferred Skills:
Current Employees apply
Current Contingent Workers apply
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please if you need an accommodation during the application or hiring process.
The salary range for this role is
$231,900.00 - $365,000.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los AngelesFair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
Domestic
VISA Sponsorship:
No
Travel Requirements:
50%
Flexible Work Arrangements:
Remote
Shift:
Not Indicated
Valid Driving License:
Yes
Hazardous Material(s):
n/a
Job Posting End Date:
07/24/2026
*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
