The Role:You own clinical operations for the center. Provider productivity, program compliance, clinical staff, supplies, and the SOPs that hold it all together.
This is not a policy seat. You'll set the standard, measure against it, and close the gap yourself when it opens.
What You'll Own:Provider productivity:- Establish visit and procedure benchmarks for all clinical providers.
- Monitor performance data weekly and identify outliers before they become trends.
CGM program:- Own end-to-end operations for implantable CGM insertion and replacement, including scheduling, sensor inventory, manufacturer coordination, and procedure day flow.
- Track utilization and ensure every case aligns with payer coverage criteria and clinical protocol.
- Own documentation oversight: medical necessity, prior authorization support, and chart completeness before claims go out.
RPMCCM program:- Own development of the Remote Patient Monitoring and Chronic Care Management program end to end.
- Track and report monthly on enrollment, active patient count, time-capture rate, revenue per enrolled patient, and utilization and efficiency by role.
- Manage device vendors, device inventory, connectivity failure rates, and patient device onboarding.
- Own patient churn. Find why enrolled patients go inactive and fix the enrollment or engagement gap causing it.
Infusion services:- Manage infusion suite operations including scheduling, chair utilization, nursing coverage, and drug and supply management.
- Oversee pump refill and maintenance workflows and the documentation attached to them.
- Ensure infusion documentation and utilization hold up to payer scrutiny.
Clinical staff:- Directly supervise clinical support staff including NPs, RNs, and medical assistants.
- Own scheduling, competency verification, and day-to-day accountability for the clinical floor.
- Run onboarding for new clinical providers and staff: orientation, workflow training, productivity expectations, and competency sign-off.
Referral and partner relationships:- Serve as the primary operational contact for referring endocrinology, primary care, podiatry, and hospital partners.
- Manage referral intake flow and turnaround times so patients don't stall between referral and first visit.
- Identify and open new referral relationships alongside leadership.
Operations and compliance:- Own supply chain for infusion supplies and clinical inventory, including par levels, ordering, and waste.
- Build and continuously improve standard operating procedures across clinical workflows.
- Maintain compliance with clinical standards and payer guidelines across all service lines.
- Partner with billing and credentialing on documentation quality, denials, and provider enrollment.
What You Need:Required:- Clinical license in good standing (RN, LPN or equivalent).
- 3+ years managing clinical staff in an outpatient, ambulatory, or specialty practice setting.
- Demonstrated ownership of provider productivity or clinical performance metrics, not just observation of them.
- Working knowledge of payer coverage criteria, medical necessity documentation, and prior authorization.
- Comfort in data. You should be able to open a productivity or utilization report and tell us what's wrong with it.
Preferred:- Experience with RPM/CCM services
- Background in a high-growth or multi-site healthcare organization
- History of building SOPs and onboarding programs from scratch
Compensation and Benefits:- Salary range: $80,000-$95,000 commensurate with experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401k / retirement.
