About the roleThe Director of Clinical & Operational Strategy, Acute Care provides system-level clinical and operational subject matter expertise to inform TeleTracking's product strategy, use case development, and acute-care operational design. The role partners with Product, Analytics, Commercial, Clinical Services, and other internal teams to align recommendations with current-state and future-state workflows, regulatory and accreditation considerations, and enterprise performance drivers. This position operates as a senior individual contributor within a formal triad model alongside Product and Services leadership. This job description is not intended to be an all-inclusive list of duties, responsibilities, or qualifications associated with the role.
What you will doClinical & Operational Strategy Integration- Translate acute-care clinical and operational workflows into clear requirements, use cases, and decision support for Product and Engineering teams.
- Contribute to roadmap development through use case definition, workflow validation, and future-state capability design in collaboration with cross-functional stakeholders.
- Incorporate health-system performance drivers into analyses and recommendations (e.g., length of stay, throughput, labor efficiency, contribution margin, avoidable delays, access constraints, capacity bottlenecks) while adhering to applicable policies and standards.
Cross-Functional Strategic Partnership- Collaborate with stakeholders across Product, Commercial, Clinical, Enterprise Analytics, Services, and other internal teams to scope, validate, and deliver strategic recommendations.
- Solicit and consider diverse perspectives and data sources to support sound judgment and reduce bias in analysis.
- Synthesize cross-functional input into documented, enterprise-aligned recommendations and communicate rationale, tradeoffs, and assumptions.
- Follow company policies and applicable legal/regulatory requirements when handling sensitive information (including patient or client data, as applicable) and when engaging with customers, partners, or internal teams.
Expanded Acute & Health-System Framing- Represent the full acute ecosystem: ED, inpatient, ICU, care management, patient flow, transfer/access, and transitions of care.
- Exclude perioperative operations, while incorporating the operational transitions to and from perioperative services (pre-op readiness, post-op placement, bed flow, downstream constraints etc.).
- Frame decisions within the broader health-system context, incorporating clinical, operational, and financial implications.
Facilitation & Alignment Leadership- Convene and facilitate stakeholders across the organization - Product, Services, Commercial, Clinical, and others - to achieve aligned, enterprise-level results.
- Reduce rework by promoting early engagement and multi-perspective planning.
- Model collaborative, alignment-first behaviors.
Triad Leadership & Collaboration- Operate as one of three strategic leaders within the acute-care triad. Ensure clinical and system-level insights are incorporated into shared decision-making.
What we look forEducation and Experience - Registered Nurse (RN) or equivalent clinical licensure required
- Master's degree (MBA, MHA, MSN, or similar) preferred
- 5-7 years of acute-care clinical experience required
- Experience with hospital operations, care management, throughput, or patient flow required
- Demonstrated ability to collaborate effectively across functions and levels required
- Strong written and verbal communication skills and analytical skills
- Experience in digital health, product strategy, workflow redesign, or command center models
- Familiarity with AI-enabled or data-driven platforms (preferred)
Core Competencies- Demonstrated clinical and operational expertise in an acute care setting
- Strong understanding of system performance drivers (LOS, throughput, staffing models, avoidable days, access, contribution margin, operating costs)
- Deep understanding of acute-care workflows (ED, inpatient, ICU, care management, patient flow, discharge/throughput, transitions of care)
- Demonstrated understanding of perioperative transitions
- Health-system operational and financial acumen
- Ability to integrate clinical, operational and financial implications
- Facilitation and cross-functional collaboration
- Ability to convene multidisciplinary teams and guide them to aligned decisions without positional authority
- Skilled at extracting and integrating diverse viewpoints
- Demonstrated ability to engage in strategic and transparent communication
Education, License, or Certifications- Registered Nurse (RN) or equivalent clinical licensure required
- Master's degree (MBA, MHA, MSN, or similar) preferred
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.Benefits- Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one!
- Life and AD&D
- Flexible Spending Accounts: Medical, Dependent Care, and Transportation
- 401 (k) Retirement Savings
- Tuition Reimbursement
- Military Paid Leave (up to 6 months of base salary while on military leave)
- Paid Time Off
- Paid parental leave
