Director of Client Services

Greystar Worldwide, LLC • $110K — $130K *
Orlando, FL 32828In-Person
Real Estate & Construction
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Real Estate, Marketing, or related field, or equivalent experience
  • 5+ years in business development, client services, asset management or a related real estate leadership role
  • Experience generating leads and managing a sales pipeline
  • Proven track record of effective communication with owners, investors, and executives
  • Experience managing multiple projects in a fast-paced environment
  • Strong organizational skills for handling complex workflows
  • Excellent written and verbal communication skills

Responsibilities

  • Maintain ongoing relationships with existing clients, ensuring effective communication
  • Lead initiatives for new business development by identifying and cultivating potential clients
  • Provide input on annual business goals and budgets for client services
  • Execute the new business development strategy by analyzing market trends
  • Establish internal communication networks and client management systems
  • Develop and distribute promotional materials to current and prospective clients
  • Act as liaison for due diligence assignments related to new business opportunities
  • Gather client feedback to propose and implement service improvement solutions

Benefits

  • Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
  • Generous Paid Time Off including vacation, personal, and sick days
  • Onsite housing discount available for team members
  • 6-Week Paid Sabbatical after 10 years of service
  • 401(k) with Company Match up to 6% after 6 months
  • Paid Parental Leave and fertility benefit reimbursement
  • Employee Assistance Program
  • Charitable giving program and benefits
Full Job Description
JOB DESCRIPTION SUMMARY
Executes the Company's strategy related to new business development and client satisfaction by leading and coordinating activities, initiatives, and programs that promote the Company's growth and ensure client satisfaction and retention.

JOB DESCRIPTION

  • Maintains and manages ongoing relationships with the Company's existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company's performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients.
  • Leads and coordinates initiatives, activities, and strategies for new business/market development by identifying potential clients, cultivating relationships, soliciting business, creating and presenting formal business proposals, and following up to consummate the business transaction.
  • Provides input into the establishing annual business goals and budgets for the client services group by projecting potential new clients and related management fees, and provides regular progress reports to track changes in projections, timing, and anticipated fees.
  • Executes the Company's new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company's business relationship with clients and/or the Company's market position.
  • Establishes internal communication networks and client relationship management systems to promote the exchange of information among team members related to client activities, decisions, and issues, and ensure effective management of the client communication process.
  • Develops and distributes communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, proactively announce future trends and direction, and promote the Company, its offerings, services and benefits.
  • Coordinates, implements, and finalizes due diligence assignments, and acts as liaison with brokers for new fee management business opportunities.
  • Improves client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing and implementing innovative and cost-effective solutions.
  • Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.


Minimum Qualifications

  • Bachelor's degree in Business, Real Estate, Marketing, or a related field, or equivalent experience.
  • 5+ years of experience in business development, client services, asset management, operations, or a related multifamily real estate leadership role.
  • Demonstrated experience generating leads, developing new business opportunities, and managing a sales pipeline.
  • Proven ability to deliver presentations and communicate effectively with owners, investors, and executive stakeholders.
  • Experience managing multiple projects, opportunities, and priorities simultaneously in a fast-paced environment.
  • Strong organizational skills with the ability to manage complex workflows and competing demands.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proven ability to build and maintain strong client relationships.


Preferred Qualifications
  • Previous multifamily business development, client services, or advisory experience.
  • Demonstrated success leading RFP responses, client pitches, and new business pursuits.
  • Experience negotiating property management agreements (PMAs).
  • Knowledge of multifamily operations, development, pre-development services, and consulting engagements.
  • Track record of successfully winning and retaining management business.
  • Experience partnering with legal teams, ownership groups, and executive stakeholders during contract negotiations.
  • Strong strategic thinking skills with the ability to evaluate opportunities and provide recommendations to clients.
  • Proven ability to influence stakeholders, build consensus, and navigate complex negotiations while maintaining positive business relationships.
  • Executive presence with the ability to represent the organization in high-profile client meetings and industry events.
  • Demonstrated ability to drive opportunities from initial lead through contract execution and implementation.


Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
  • Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
  • Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.


Robust Benefits Offered*:
  • Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
  • Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
  • For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
  • 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
  • 401(k) with Company Match up to 6% of pay after 6 months of service.
  • Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
  • Employee Assistance Program.
  • Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
  • Charitable giving program and benefits.


*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

About Greystar Worldwide, LLC

Greystar Worldwide, LLC Careers

Joining Greystar Worldwide, LLC presents an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovations in the global marketplace. Greystar Worldwide, LLC stands as a beacon of career growth and professional development, offering a plethora of job opportunities across various sectors.

Explore Career Opportunities

Greystar Worldwide, LLC invites talented individuals to explore its diverse range of job opportunities. From internships that provide a solid foundation for future leaders to full-time positions that challenge and expand professional skills, Greystar Worldwide, LLC is a hub for career advancement.

Innovation and Leadership

At Greystar Worldwide, LLC, innovation intersects with leadership, driving the company to new heights in industry standards and operational excellence. Employees are encouraged to lead projects that set benchmarks in technology and service, fostering a culture of continuous improvement and creative problem-solving.

Diversity and Inclusion

With a commitment to diversity and inclusion, Greystar Worldwide, LLC ensures that all team members receive diversity training, promoting an environment where everyone’s contributions are valued. This approach not only enhances team dynamics but also contributes to the company’s robust problem-solving capabilities.

Professional Growth and Development

Career growth at Greystar Worldwide, LLC is not just a possibility—it is a priority. The company supports its employees with unmatched training programs, leadership development courses, and opportunities for networking and professional growth. This commitment ensures that every team member can reach their full potential.

Benefits and Culture

Greystar Worldwide, LLC is renowned for its vibrant culture and comprehensive benefits package designed to support the well-being and financial security of every team member. Employment at Greystar Worldwide, LLC means access to health benefits, retirement plans, and wellness programs that together create a supportive and positive workplace.

Join the Greystar Worldwide, LLC Team

Greystar Worldwide, LLC is actively hiring and looking for individuals who are passionate, curious, and driven to excel. Candidates interested in applying are encouraged to submit their resume and prepare for an interview process that values insight, experience, and a readiness to contribute to a dynamic team.

Stay Connected with Greystar Worldwide, LLC Careers

Stay informed about the latest in career opportunities and company news by subscribing to Greystar Worldwide, LLC job alerts and reading the careers blog. Personalize the subscription to receive updates that match specific career interests and skills.

SEARCH GREYSTAR WORLDWIDE, LLC JOBS

READ CAREERS BLOG

Greystar Worldwide, LLC is not just a company—it is a place where careers are made, skills are honed, and professional achievements are recognized and celebrated. Join Greystar Worldwide, LLC to be part of a team that is shaping the future through innovation, leadership, and a commitment to excellence.
Learn more about Greystar Worldwide, LLC
Industry
Real Estate & Construction
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Greystar Worldwide, LLC

More Real Estate & Construction Jobs

Find similar Director of Client Services jobs:

NationwideOrlando, FL