Director of Client Implementation
Job Description
The Director of Client Implementation will lead the implementation of new program and product launches with Virtual Peaker clients. Your primary focus will be to deliver programs and products accurately, on time, and with seamless handoffs. Because Virtual Peaker manages grid-responsive DER such as batteries, electric vehicle charging, smart HVAC and water heating, and other emerging technology as critical resources for the electric grid, the successful candidate will be focused, proactive, and customer-centric. You will plug into a high-performing team and must thrive in a fast-paced environment. Strong EQ and comfort with ambiguity are required.
Role Responsibilities
- Lead end-to-end implementation of new program and product launches for Virtual Peaker clients.
- Manage projects and team members to meet or exceed client expectations.
- Serve as a senior point of escalation for clients during implementation, building trusted relationships with utility and program stakeholders.
- Manage, mentor, and grow a team of implementation managers, setting clear goals and providing regular feedback and coaching.
- Continuously improve implementation processes, playbooks, and documentation.
- Own implementation KPIs.
- Other duties as assigned that contribute to Virtual Peaker's success
Education & Experience
An ideal candidate will have the following:
- Bachelor's degree from an accredited institution required.
- 7-10+ years of professional experience in implementation, client onboarding, or complex project delivery, including experience managing a team.
- Experience in program development and management, ideally within a B2B SaaS or technology environment.
- Understanding of utilities, clean energy and grid modernization issues, including DERs.
- Strong organizational skills, including project management, process design, and cross-functional coordination.
- Ability to travel as needed
What to expect
- Full remote position, with remote-work stipend.
- Competitive salary + Equity
- A collaborative workplace, which will challenge you and celebrate your work
- Full benefits medical, dental, vision, 401k
- Generous vacation time, sick leave, and holidays
- Diverse and inclusive community for everyone
Interested?
Virtual Peaker is currently a small remote-first team tackling huge problems, and that means that everyone, from the interns on up, are critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.
