About the role- As the Director of Claims, you will play a pivotal role in overseeing and directing the claims management process for our Master Policy TLL and Contents Claims. You will be responsible for leading a team of claims adjusters, ensuring compliance with regulations, and handling complex claims and disputes. This position requires a blend of leadership skills, extensive claims adjustment experience, and a deep understanding of claims regulations and processes.
What you'll do- Leadership and Team Management:
- Lead, mentor, and manage a team of claims adjusters handling Master Policy TLL and Contents Claims.
- Foster a collaborative and high-performance work environment.
- Provide ongoing training and development opportunities to team members.
- Claims Management:
- Oversee the adjustment, processing, and resolution of complex claims.
- Ensure all claims are handled in accordance with regulatory requirements and company policies.
- Review and approve claims decisions and settlements.
- Regulatory Compliance:
- Maintain a strong understanding of claims regulations, including notices, payments, and processing.
- Ensure compliance with state and federal regulations and guidelines.
- Stay updated on changes in regulations and implement necessary adjustments to procedures.
- Dispute Resolution:
- Handle complex claim disputes and escalate issues as necessary.
- Manage DOI complaints, ensuring timely and effective resolution.
- Represent the company in depositions and other legal proceedings as required.
- Department Development:
- Develop and implement strategies to improve departmental efficiency and effectiveness.
- Build and maintain strong relationships with external partners and stakeholders.
- Analyze and report on claims trends, performance metrics, and opportunities for improvement.
Qualifications- Bachelor's degree in Business Administration, Insurance, Risk Management, or a related field; advanced degree or professional certifications (e.g., CPCU, AIC) preferred.
- Minimum of 7-10 years of experience in claims adjustment, with at least 3-5 years in a managerial role. Experience may be substituted for education requirements.
- Demonstrated experience managing a team of claims adjusters.
- Strong understanding of claims regulations, notices, payments, and processing.
- Proven track record in handling claim disputes, DOI complaints, and legal depositions.
- Excellent leadership, communication, and interpersonal skills.
The pay range for this role is:
115,000 - 145,000 USD per year (Remote (United States))
