Job DescriptionRole Description: Director of CareThis position is for our Extendicare Guildwood, Scarborough, Ontario.Key Outcomes- Advocate for resident safety and continuous quality improvement in care delivery.
- Achieve high resident and family engagement, as measured through experience survey results, by caring for each individual as we would our own family.
- Consistently meet or exceed all quality and clinical indicators through effective execution of clinical programs.
- Foster a positive culture and employee experience, increasing overall employee engagement year over year.
- Ensure full regulatory compliance regarding resident care plans, organizational standards, policies, and procedures.
Key Responsibilities- Cultivate: Lead the resident care team, providing daily guidance and fostering a positive, collaborative, and accountable work environment that supports high performance and retention.
- Train: Ensure all care staff receive the education required to perform their roles effectively and support ongoing professional development.
- Financial Stewardship: Manage the care staffing model in alignment with Extendicare standards and legislated care hours. Assist with budget preparation and variance analysis for the nursing department.
- Comply: Monitor and ensure adherence to healthcare regulations, licensing requirements, accreditation standards, and employment legislation, including timely investigations and action plans.
- Risk Management: Identify and manage resident issues, mitigate clinical risks, and ensure prompt action on critical incidents in accordance with regulatory requirements.
- Customer Service: Apply a customer service mindset by responding to feedback (complaints, recognition, suggestions) from residents, families, vendors, and team members with empathy and professionalism.
- Resident Care: Oversee resident assessment and care planning processes, ensuring individualized care plans are aligned with resident preferences.
- Collaborate: Work closely with the leadership team and liaise with care staff, residents, and families to optimize care delivery.
- Improve: Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction.
- Strategic Planning: Develop operational clinical and staffing plans aligned with home-level strategic priorities.
- Community Partnership: Engage vendors on quality initiatives and training; collaborate with community health partners to enhance resident care.
- Values Alignment: Uphold and promote the organization's Mission, Vision, Values, and ethical standards.
Qualifications- Bachelor's degree in Nursing (Master's degree preferred).
- Current, unrestricted Registered Nurse (RN) registration with the applicable provincial licensing body.
- Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within long-term care or a healthcare setting.
- Strong knowledge of long-term care regulations, standards, and best practices.
- Demonstrated leadership, communication, and interpersonal skills.
- Proven ability to collaborate with interdisciplinary teams and build strong relationships.
- Experience implementing quality improvement initiatives that drive positive resident outcomes.
- Proficiency with electronic health record (EHR) systems and relevant technologies.
Core Competencies- Business Knowledge
- Industry/Regulatory Knowledge
- Program Administration
- People Management
- Customer Service
- Priority Management
Attributes of an Effective Leader- Strategy Development: Understands organizational strategy and sets priorities to achieve goals.
- Self-Motivated & Results-Driven: Takes ownership and accountability for delivering high-quality, timely, and cost-effective results.
- Collaboration: Builds a collaborative team environment and effectively influences others.
- Effective Communication: Actively listens, values diverse perspectives, and communicates with respect.
- Problem Solving: Proactively identifies and resolves issues beyond defined role responsibilities.
- Builds High-Performing Teams: Develops team capability through coaching, feedback, and continuous learning.
- Data Analytics & Continuous Improvement: Uses data to measure performance and drive improvement initiatives.
What Extendicare OffersAt Extendicare, we believe teamwork creates an environment where everyone can reach their full potential. We value each employee, support equal opportunities for growth, and recognize achievements.As a valued team member, you can expect:- Continuous mentorship and support for lifelong learning
- Opportunities for advancement and career growth
- A rewarding and meaningful work experience
- Employee Family Assistance Program
- Comprehensive benefits package
Time Type:Full time
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
